Senior Collections Analyst

Your responsibilities

At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while constantly asking ‘what’s next?’ So, what’s next in your future?
 

Create your next opportunity and join us as a Senior Collections Specialist to join our Cash Collections department in Bratislava, Slovakia.

 

Job Scope & Purpose:

By joining Johnson Controls, you’ll be part of a team that plays an essential role in helping to create a safe, comfortable and sustainable world. As a globally diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees work to create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to create smart cities and communities.
 

We are committed to helping our customers win and creating greater value for all of our stakeholders in everything that we do.
 

Our Cash Collections team work to maximise the timely collection of cash from our customers around the globe, through the effective management of enquiries made and received by telephone. We work to keep our aged debt to a minimum through timely action of outstanding debt.
 
 

Essential Job Responsibilities:

In your role as a Senior Collections Specialist you will be responsible for activities related to some of the most complex Johnson Controls customer portfolios. You will manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints. You will also support other finance operations by providing and receiving information from customers regarding billing, collection and cash application.
 

During your normal daily activities, you will need to maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices.
 

You will be expected to analyze aging debt reports and initiate calls to, as well as receiving calls from, customers. With a strong analytical approach, you will support the business by understanding customer complaints, initiate research cases to resolve billing and commercial customer service issues on accounts, and take appropriate actions to prevent delinquent payment.

Your qualificiations

Your Profile
 
* Fluent in English, strong verbal and written communication skills
* 5+ Years in combination of collections, customer service, inside sales, AP or related experience, minimum 2+ years collections.
+ Construction Industry preferred
* To perform this job successfully, an individual should have basic skills in accounting software related to collections; and intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including
+ Ability to utilize basic formulas
+ Utilize Pivot Tables and V-Lookups
* Excellent customer service, organizational, communication, and follow-up skills, with the ability to work in a fast paced team environment while meeting deadlines
* Ability to perform complex account reconciliation
+ Experience pulling and analyzing  data from ERP and other systems
+ Demonstrated knowledge and experience in reconciling  complex accounts along with demonstrated capability of presenting outcomes to customers
* Solid self-management
* Team player with pro-active approach and problem solving personality
* Innovative and constantly looking for opportunities to improve
* Experience of working in Shared Service Centre/Retained/Outsourced environment

Benefits:

 

Besides a very pleasant and international work environment Johnson Controls offers:
* various opportunities for future growth
* a competitive salary
* 13th salary
* language courses and trainings
* fully covered meal vouchers
* monthly free workplace massage
* winter vitamin package
* onsite FIT days
* a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs.

You will be based in our brand new offices opened in July 2017 and onsite facilities include a fitness center, canteen and nursery. If you are relocating to Bratislava to join JCI you will be eligible to receive a housing allowance to help you get your new life set up!  

 
Application:
 

We look forward to receive your application. Only matching candidates will be contacted.
 

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ID: 3261361   Dátum zverejnenia: 5.12.2017  
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