IT Helpdesk Technician

JalCorporation s. r. o.

Miesto práce
Cez Panské 4007, Nitra, Slovensko (Pozícia umožňuje občasnú prácu z domu)
Druh pracovného pomeru
plný úväzok
Termín nástupu
asap
Mzdové podmienky (brutto)
Od 1 500 EUR/mesiacCompensation may vary based on the candidate's experience

Informácie o pracovnom mieste

Náplň práce, právomoci a zodpovednosti


We are seeking a dedicated IT Helpdesk/Technical Support Specialist to provide support for our Nitra branch and international locations. The ideal candidate will be a flexible problem-solver committed to maintaining high standards of performance.

This individual must possess excellent communication skills at all levels and will be based in Nitra, Slovakia.


  • appropriate compensation. (Night duties are shared among team members.)
  • Have a strong knowledge of Helpdesk and first-level IT support activities.
  • Be able to assess tasks, identify potential risks, and resolve them efficiently.
  • Work on rotating shifts (AM/PM) and be available after hours for critical issues, with Prioritize daily tasks, respond to IT emergencies, and escalate issues to the appropriate IT channels.
  • Perform recurring IT tasks such as new user creation and workstation/laptop deployment.
  • Effectively communicate technical issues and business-related topics to third parties (e.g., business partners, suppliers, customers).
  • Maintain confidentiality regarding corporate information.
  • Show initiative and an eagerness to learn and adapt to new technologies, while understanding older systems and their interoperability.
  • Work well in a team environment, offer constructive feedback, and contribute personal insights for evaluation by supervisors.
  • Utilize available tools to resolve issues and escalate to the Systems area when necessary for documentation and procedure improvement.
  • Adhere to procedures and protocols when addressing issues, ensuring minimal disruption to other IT areas. Once an issue is documented, avoid repeating requests unless justified by new circumstances.
  • Be meticulous in completing assigned tasks, following manuals for maintenance, and ensuring system stability after resolution.
  • Understand root causes and provide solutions to IT-related issues to help achieve company broader goals.
  • Strictly follow area protocols, paying close attention to timing and communication with affected company staff.
  • Track task time and costs using company tools and manuals.

Zamestnanecké výhody, benefity


    • Company laptop and mobile phone
    • Clean and friendly office environment
    • Personal protective equipment (PPE) and tools for task performance
    • Occasional home office opportunities
    • Meal vouchers in accordance with Slovak law
    • Corporate social activities and other benefits

(*Compensation may vary based on the candidate's experience.)

Spoločnosť, pre ktorú je pozícia obsadzovaná

Doprava, logistika

warehouse management

Požiadavky na zamestnanca

Pozícii vyhovujú uchádzači so vzdelaním

stredoškolské s maturitou
nadstavbové/vyššie odborné vzdelanie
študent vysokej školy
vysokoškolské I. stupňa
vysokoškolské II. stupňa

Vzdelanie v odbore

IT Helpdesk/Technical Support Specialist

Jazykové znalosti

Anglický jazyk - Stredne pokročilý (B2) alebo Slovenský jazyk - Expert (C2)

Ostatné znalosti

Windows 11 - Pokročilý
Microsoft Word - Pokročilý
Microsoft Excel - Pokročilý
Microsoft PowerPoint - Pokročilý

Vodičský preukaz

B

Osobnostné predpoklady a zručnosti


  • Proficient in English, both spoken and written (minimum B1/B2 level).
  • Strong understanding of Windows operating systems (Windows XP – Windows 11) for laptops, desktops, and servers.
  • Ability to use internally developed software for various tasks.
  • Experience in performing diagnostics, maintenance, and minor repairs on company equipment (especially laptops, PCs, and servers).
  • Basic knowledge of monitors and related hardware, with specialized knowledge of industrial devices (e.g., barcode scanners, thermal and label printers) considered a plus.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and other Microsoft products.
  • Familiarity with common system services (e.g., printers, file management).
  • Basic SQL knowledge, with the ability to write and execute simple queries to investigate database issues in a production environment.
  • Understanding of virtualization technologies (VMware, Hyper-V, VirtualBox) and how VMs function within company servers.
  • Experience with remote desktop technologies for troubleshooting computers and servers.
  • Basic understanding of networking technologies (cabling, equipment, VPNs, VLANs). Knowledge of Cisco Meraki is a plus.

Familiarity with Microsoft 365, Microsoft Azure, and OVH Cloud is considered beneficial

Inzerujúca spoločnosť

Stručná charakteristika spoločnosti

Zaoberáme sa sprostredkovaním práce, personálnym poradenstvom, výberom zamestnancov pre klientov v rôznych odvetviach.
ID: 4921828  Dátum zverejnenia: 18.9.2024  Základná zložka mzdy (brutto): 1 500 EUR/mesiac