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IT Helpdesk Technician
JalCorporation s. r. o.
Miesto práce
Cez Panské 4007, Nitra, Slovensko (Pozícia umožňuje občasnú prácu z domu)
Cez Panské 4007, Nitra, Slovensko (Pozícia umožňuje občasnú prácu z domu)
Druh pracovného pomeru
plný úväzok
plný úväzok
Termín nástupu
asap
asap
Mzdové podmienky (brutto)
Od 1 500 EUR/mesiacCompensation may vary based on the candidate's experience
Od 1 500 EUR/mesiacCompensation may vary based on the candidate's experience
Informácie o pracovnom mieste
Náplň práce, právomoci a zodpovednosti
We are seeking a dedicated IT Helpdesk/Technical Support Specialist to provide support for our Nitra branch and international locations. The ideal candidate will be a flexible problem-solver committed to maintaining high standards of performance.
This individual must possess excellent communication skills at all levels and will be based in Nitra, Slovakia.
- appropriate compensation. (Night duties are shared among team members.)
- Have a strong knowledge of Helpdesk and first-level IT support activities.
- Be able to assess tasks, identify potential risks, and resolve them efficiently.
- Work on rotating shifts (AM/PM) and be available after hours for critical issues, with Prioritize daily tasks, respond to IT emergencies, and escalate issues to the appropriate IT channels.
- Perform recurring IT tasks such as new user creation and workstation/laptop deployment.
- Effectively communicate technical issues and business-related topics to third parties (e.g., business partners, suppliers, customers).
- Maintain confidentiality regarding corporate information.
- Show initiative and an eagerness to learn and adapt to new technologies, while understanding older systems and their interoperability.
- Work well in a team environment, offer constructive feedback, and contribute personal insights for evaluation by supervisors.
- Utilize available tools to resolve issues and escalate to the Systems area when necessary for documentation and procedure improvement.
- Adhere to procedures and protocols when addressing issues, ensuring minimal disruption to other IT areas. Once an issue is documented, avoid repeating requests unless justified by new circumstances.
- Be meticulous in completing assigned tasks, following manuals for maintenance, and ensuring system stability after resolution.
- Understand root causes and provide solutions to IT-related issues to help achieve company broader goals.
- Strictly follow area protocols, paying close attention to timing and communication with affected company staff.
- Track task time and costs using company tools and manuals.
Zamestnanecké výhody, benefity
- Company laptop and mobile phone
- Clean and friendly office environment
- Personal protective equipment (PPE) and tools for task performance
- Occasional home office opportunities
- Meal vouchers in accordance with Slovak law
- Corporate social activities and other benefits
(*Compensation may vary based on the candidate's experience.)
Spoločnosť, pre ktorú je pozícia obsadzovaná
Doprava, logistika
warehouse management
warehouse management
Požiadavky na zamestnanca
Pozícii vyhovujú uchádzači so vzdelaním
stredoškolské s maturitou
nadstavbové/vyššie odborné vzdelanie
študent vysokej školy
vysokoškolské I. stupňa
vysokoškolské II. stupňa
nadstavbové/vyššie odborné vzdelanie
študent vysokej školy
vysokoškolské I. stupňa
vysokoškolské II. stupňa
Vzdelanie v odbore
IT Helpdesk/Technical Support Specialist
Jazykové znalosti
Anglický jazyk - Stredne pokročilý (B2) alebo Slovenský jazyk - Expert (C2)
Ostatné znalosti
Windows 11 - Pokročilý
Microsoft Word - Pokročilý
Microsoft Excel - Pokročilý
Microsoft PowerPoint - Pokročilý
Microsoft Word - Pokročilý
Microsoft Excel - Pokročilý
Microsoft PowerPoint - Pokročilý
Vodičský preukaz
B
Osobnostné predpoklady a zručnosti
- Proficient in English, both spoken and written (minimum B1/B2 level).
- Strong understanding of Windows operating systems (Windows XP – Windows 11) for laptops, desktops, and servers.
- Ability to use internally developed software for various tasks.
- Experience in performing diagnostics, maintenance, and minor repairs on company equipment (especially laptops, PCs, and servers).
- Basic knowledge of monitors and related hardware, with specialized knowledge of industrial devices (e.g., barcode scanners, thermal and label printers) considered a plus.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and other Microsoft products.
- Familiarity with common system services (e.g., printers, file management).
- Basic SQL knowledge, with the ability to write and execute simple queries to investigate database issues in a production environment.
- Understanding of virtualization technologies (VMware, Hyper-V, VirtualBox) and how VMs function within company servers.
- Experience with remote desktop technologies for troubleshooting computers and servers.
- Basic understanding of networking technologies (cabling, equipment, VPNs, VLANs). Knowledge of Cisco Meraki is a plus.
Familiarity with Microsoft 365, Microsoft Azure, and OVH Cloud is considered beneficial
Inzerujúca spoločnosť
Stručná charakteristika spoločnosti
Zaoberáme sa sprostredkovaním práce, personálnym poradenstvom, výberom zamestnancov pre klientov v rôznych odvetviach.
ID: 4921828
Dátum zverejnenia: 18.9.2024
2024-09-18
lokalita: Nitra Pozícia: IT/Technical Support Specialist Spoločnosť: JalCorporation s. r. o.
Základná zložka mzdy (brutto): 1 500 EUR/mesiac