LC&T & Contact Center Consultant Maternity Cover

Position is for the MATERNITY COVER

OPORTUNITY

Acting as an integral member of the HR Direct team, you will be responsible for providing front line HR support to Jaguar Land Rover employees in Slovakia and internationally. You will be responsible for providing consistent and best practice HR advice whilst adhering to SLA’s and maintaining good customer satisfaction feedback.

You will also focus on successful delivery of variety of administrative tasks for organisation management and lifecycle & transaction area.


RESPONSIBILITY

Is first point of contact for customer, answering customer queries (telephone and email) on policy and procedures
Responsible for building rapport with customers, accurately understanding customer query, and delivering excellent service to customers by dealing with as many customer queries as possible on first contact
Executes transactions on behalf of the employee
Triages customer requests and queries, applying judgement to hand over complex queries to the tier 2 professional services teams
Effectively utilises the ticketing tool by creating, accurately recording and managing customer requests
Promotes the use of customer self service by coaching customers to utilise portal
Responsible for documenting and escalating issues and problems as they arise
Redirects non HR queries as required
Responsible for employee and organisation data integrity including checking data correctness submitted to JLR SK by 3rd parties
Create and issue all employee contracts for external and internal recruitment, use SF system to support onboarding and manage communication with employees / onboarders where required
Support inductions of employees from HR administration perspective
Check supporting documentation for change of personal detail (name, address, bank detail) requests
Performs administrative tasks related to HR administration, Performance, Reward and Engagement (e.g. preparing amendments to contracts, enrolling employees in benefit schemes, administering recognition programmes and other administrative duties)
Handles off boarding of employees (e.g. closing data in SAP, preparing required documentation such as termination letters, confirmation of employment, leavers checklist etc…)
Manages delivery and return of physical record and document image management services according to agreed SLAs and statutory obligations
Maintains physical employee record (i.e. filing, archiving and purging of physical records)
People Centre document management
Undertake any other work as directed by their line manager in connection with their job as may be requested from time to time


CANDIDATE SKILLS AND PERSONALITY

Essential:

Ideally a minimum of 1-2 years’ experience in an HR professional role, ideally a generalist background with operational customer facing experience
Competent in all Microsoft Office software
Relevant degree or equivalent experience preferred
Excellent communication skills – both spoken and written
Strong ability to organise self to ensure prioritisation of workload to meet SLA’s
Ability to work in a fast paced environment with a proactive approach to change
Experience in building and managing relationships with wide range of stakeholders
Fluent English


Personal Profile:

Highly motivated, proactive, enthusiastic and driven
Self confident, committed and able to operate with minimal supervision

APPLY VIA:
https://career5.successfactors.eu/sfcareer/jobreqcareer?jobId=55121&company=C0001130632P

Ideally a minimum of 1-2 years’ experience in an HR professional role, ideally a generalist background with operational customer facing experience
Competent in all Microsoft Office software
Relevant degree or equivalent experience preferred
Excellent communication skills – both spoken and written
Strong ability to organise self to ensure prioritisation of workload to meet SLA’s
Ability to work in a fast paced environment with a proactive approach to change
Experience in building and managing relationships with wide range of stakeholders
Fluent English

Salary from 1434 Euro monthly depends on candidate skills, 13th salary, yearly bonus 0-15%, other benefits according JLR rules