Head of Managed Services

Itera Slovakia - organizačná zložka

Place of work
Prievozská 4D, Bratislava 821 09
Contract type
full-time, trade licence
Start date
Salary offered (gross)
by agreement

Information about the position

Job description, responsibilities and duties

We are looking for a person who will lead the team in Managed Services department, delivery of service operation for IT infrastructure and systems.
Team currently consists of 10 people (20 people in 1 year) and is dedicated to Scandinavian-based customers.

Main responsibilities

Management towards customer:
• manage infrastructure and services projects
• maintain SLA contracts
• manage changes and expectations of the customer

Presales towards customer:
• consulting contract conditions with customers and internal organization
• requirements analysis, writing proposals and specifications

Resource management towards organization:
• setup return on investment plan for department
• setting goals for the team
• provide performance evaluation to the people
• motivation and satisfaction of team

Employee perks, benefits

• Well-known public IT company in the Nordics and Ukraine, listed on the Oslo Stock Exchange (ticker ITE)
• Newly formed dedicated professional team in Bratislava
• Wide technology portfolio
• Interesting projects
• Career opportunities, trainings
• Competitive salary
• Possible business trips abroad

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Information technologies

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

• domain knowledge of IT infrastructure and services
• experience with ITIL is preferable
• Experienced in communication with international teams
• Experience in managing teams of 6-10 people
• Excellent written and spoken English
• Ability to travel abroad – Scandinavia


Brief description of the company

Itera is a leading service provider (Norway, Sweden, Denmark, Ukraine) in digital business consulting, state-of-the-art information technology and digital communications.
Itera provides consulting, develops and manages IT solutions for organizations that consider IT as a strategic tool in their business and organization. The Company collaborates with its clients in the most agile-oriented segments of strong Scandinavian verticals such as banking & insurance, telecom, media & high-tech, professional services, public and healthcare.
With expertise ranging from consulting, user experience, portals, business intelligence, agile development within Microsoft .NET and Java, project management and application management, testing, Itera is the supplier able to be a reliable partner in the entire IT solution lifecycle.

Number of employees

25-49 employees

Company address

Itera Slovakia - organizačná zložka
Prievozská 4D
821 09 Bratislava
ID: 2814604   Dátum zverejnenia: 16.11.2016