IT Support Specialist with German Language (Service Desk)

We are expanding our local customer dedicated Service Desk team as a part of our DCIM department and seeking an IT Support Specialist. This role can be performed from 90%+ homeoffice after trial period.

As our new colleague you will be participating in enterprise-level operations in the multinational environment, providing first-level technical support on client products and services and being responsible for:

• Solving customer technical requests via phone, e-mail and/or specialized tools
• Analyzing, identifying and evaluating the cause of an issue, processing and solving of customer requests and recommending a solution within the defined area (error processing, order processing and user assistance)
• Forwarding customer requests to the responsible units, engaging necessary support staff to resolve escalations, tracking the respective process if necessary
• Communicating with the (local/remote) specialist teams in the area to avoid disruptions
• Monitoring of the defined Service Level Agreements (SLAs)
• Collecting and updating of existing documentation, participating in the creation of new documentation
• Participation in the further development or introduction of processes, tools, services and products
• General ticket management

Expected traveling: approx. 1x per quarter for 1-2 weeks in Germany, or less.

• Familiarity of a small sized firm and security and possibilities of a large company
• +5 extra days of vacation
• 3 sick days per month
• Contribution to 3rd pillar (individual pension savings) 1 - 2,5%
• Cafeteria bonus
• Employee referral program (up to 5.000 EUR per referral)
• Yearly performance and salary review
• Jubilee gifts
• Flexible working hours
• Free language courses during working hours

Benefits available on-site:
• Comfortable and healthy work environment in a newly built, air-conditioned office space (5-7 workstations per office)
• Free bicycle garage
• Free parking space
• Free kindergarten during school holidays at the workplace
• Free health workouts every week
• Floorball and football groups
• Fruit days
• Stocked kitchen with free drinks (freshly roasted coffee)
• Massages
• Monthly breakfast club

Please send us a curriculum vitae in English by e-mail and state the name of the position you are applying for.
We reserve the right to contact only those candidates who meet the requirements.

Information technology, computer programming, web portals

Europe's leading provider of digital solutions for social housing, developing an ERP system for property management covering all areas of the housing sector. While providing software solutions, hosting services, consulting and support, we are all trying to bring more efficiency to existing business processes.