Poradíme Vám?

Software support specialist L2/L3

IT-Development Slovakia s.r.o.

Place of work
Panenská, Bratislava
Contract type
Start date
Wage (gross)
2 200 EUR/month+based on skills

Information about the position

Job description, responsibilities and duties

Join us to take ownership of level 2 support in our team.

● Provide engineering expertise to fix, modify and engineer software solutions and
configurations, to ensure that the product/solution performs within efficient design
● Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
● Analyze production issues from the business and application/code perspective and outlines corrective actions.
● Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.
● Contribute in meeting various SLA’s and critical metrics to guarantee that tasks are
completed on time and the delivery timelines meet the quality targets of the organization.
● Partner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.
● To take ownership to researching, diagnosing, troubleshooting and identifying solutions to resolve issues.
● Track the reported issues and provide periodical reports for customer as well as internal
management teams.
● Contribute to software quality improvement : use past incidents to suggest new or improved test cases to QA and dev team

Employee perks, benefits

- Flexible working hours
- Regular team-buildings
- Christmas bonus
- Holiday voucher
- Trips to Lyon, France
- Additional holidays during Christmas

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization


Language skills

English - Upper intermediate (B2)

Other knowledge

Spring - Skillful
Docker - Skillful
Nginx - Advanced
PostgreSQL - Advanced
Alfresco Software - Skillful
ElasticSearch - Skillful
Linux OS - Advanced
GIT - Skillful
Jenkins - Skillful

Number of years of experience


Personality requirements and skills

● Natural born troubleshooter, well spoken and clear in communications
● 3 years’ experience as a Software Support Engineer
● Wide knowledge of Linux, databases, networks, web applications & browser technologies
● Have foundational knowledge of cloud services such as Google Cloud
● Knowledge of Telecom Domain - advantage
● Good command of English
● Self-motivated, detail-oriented, with strong analytical and problem solving skills
● Interpersonal communication and collaboration skills
● International Experience - Able to assimilate and respectfully coordinate various cultural gaps
and work effectively across different global communities


Brief description of the company

ITD develops software that is currently used by the largest telecom operators in the world. Our 60 collaborators are in France, Slovakia, Vietnam, South Africa and UAE.
Our mission consists of making our customers’ everyday job easier by proposing the best solutions and user experiences, built with the very latest technologies in a creative working environment that stimulates innovation.
We have understood that motivated and happy employees give their best. Join our exciting project, in a multicultural environment and the atmosphere of a young startup and grow with the company.

Number of employees

25-49 employees
ID: 4189658  Dátum zverejnenia: 25.10.2021  Základná zložka mzdy (brutto): 2 200 EUR/month