E-Commerce Specialist

At iRefurb, we believe every device deserves a second life.

As a proud member of Midis Group, iRefurb delivers end-to-end trade-in solutions across EMEA, helping customers access premium technology in a smarter, more sustainable way.

We’re looking for an E-Commerce Specialist who is passionate about digital commerce, customer experience, and continuous improvement.

What You’ll Do:

You’ll play a key role in shaping and optimizing our digital sales experience by:

· Managing and continuously improving our e-commerce platform and customer journey

· Testing website functionality, ordering flows, and payment processes while coordinating enhancements with development teams

· Maintaining and optimizing the online product catalogue, including product listings, descriptions, images, pricing, and promotional campaigns

· Processing and controlling customer orders, ensuring accuracy in quantities, pricing, and discounts

· Coordinating product dispatch and delivery activities with logistics partners

· Issuing invoices and supporting order fulfillment processes

· Handling customer inquiries and providing outstanding support via email

· Managing customer accounts, updating information, and resolving access-related issues

· Processing approved customer claims and issuing credit notes when required

· Monitoring website performance, sales results, customer behavior, traffic, and conversion metrics

· Supporting digital marketing activities, promotional campaigns, and newsletters

· Managing product content, metadata, technical parameters, and website copy to ensure accuracy and consistency