Senior Credit Controller/Account Handler with German

Team

Initially, you will be working on Global collection albeit where revenue is booked to EMEA typically. Our European Collection Hub (Northern) consists of 5-6 members however you will (in the future structure), also be a part of our Global Model, as we are currently transitioning to this Collection model. You will also manage a Key Client for all countries within EMEA (EMEA Account Handler model).

Role Summary

We are looking for an experienced, dynamic, Senior Credit Controller /account handler (fluent in English and German), to ensure the timely collection of all customer debts by/within their due dates. This account Handler will need to be comfortable approaching clients verbally & proactively for payment projections, at the latest, 10 days after the billing date (regardless of due date). They will need to be confident presenting monthly calls on key accounts, with a view to resolving / coordinating resolution of all external/internal queries promptly, as to ensure settlement on/before due dates. Target driven & confident, they will have to prioritise their workload efficiently, as to cover all invoices on their ledger, achieve their goals/KPIs, whilst also being commercially considerate of their actions to the greater business strategy. They should be able to impress on internal staff, as to promote our “Order to cash, Top performing” Credit Management ethos throughout IQVIA, so escalations of late/non-payment, are welcomed & acted upon promptly by Key Account Managers & Opportunity Owners alike. Consistent late/non-payment trends will need to be escalated with the Associate Director Credit for review, and possible escalation to Global Risk for a Credit Assessment (which usually results in a change to the client’s Credit Rating and in turn billing schedule or ability to trade).

This role is vital in the cash flow of the organization, where you will be expected to maximize cash collection, utilizing AI and automation efficiencies combined with high level collection and Account management techniques, to reach your objective.

Key Responsibilities:

• High-end Global Debt collection, involving a high volume of calls for complex Key & medium size accounts (Core revenue), in the Pharmaceutical Market

• Collection from Government Health bodies

• Back-office account management-Coordinate prompt resolution of all customer queries between all departments, as to ensure no impact on due dates

• Target 96%+ ($ value) collection Vs your Total ledger balance week on week KPI

• Target 60 days+($ value) <0.4% Vs Total ledger balance week on week KPI

• Target 50% Volume payment conversion, on all invoices regardless of due date

• Support Master Data Management/Admin/Billing Teams with changes/maintenance, as to ensure correct payment terms, POs & addresses are registered (as per their SOW/MSA contract), invoice/account accuracy etc.

• Ensure SAP Collection Interface is maintained in detail, with latest collection notes, payment statuses, contacts, internal escalation point etc.

• Ensure any late payment risk is highlighted to Credit Manager at the earliest opportunity (For escalation for Credit Review with Global Risk Team)

• Able to update EMEA level management reports on cash projections, tail end debt, risk etc.

• Maintain a high level of “housekeeping” on the ledger

• Maintain all accounts receivables, impairments and write offs