Medical Information Specialist - Bilingual French/English

IQVIA RDS Slovakia, s. r. o.

Place of work
Contract type
Wage (gross)
1 770 EUR/month*Our offer to you may be higher based on your experience.

Information about the position

Job description, responsibilities and duties

Joining IQVIA, the world’s leading comprehensive Human Data Sciences organization and working in partnership with a major Pharma company, this position will put you at the forefront of Patient Safety. With daily direct contact with Health Care Professionals (HCPs) and patients, the very people we are working to help, this is a highly visible and important role within IQVIA, essential to our core goal of patient safety. You will work within a motivated, global well-trained Lifecycle Safety team. Depending on your level of experience, the roles will vary and may include leadership responsibilities and Subject Matter Expert (SME) trainer responsibilities in the following therapeutic areas: Respiratory; Infectious diseases, Immunology and Inflammation; HIV & Oncology.
You will benefit from joining the largest safety department in the world and working within an industry-leading, best-practice environment. To ensure you contribute to the business and grow your career, you will also benefit from ongoing training and development from our in-house safety experts to plan and progress your MI career.

In this MI role, you will use both your scientific background and your language expertise to share medical information and document adverse events. You will be required to perform key medical information call center services and review, assess and process safety and product quality information to help optimize the safety profiles of products marketed around the world. You may be in regular communications with our client, patients and for some roles, depending on levels of experience, you will be required to lead and provide oversight and could be a subject matter expert/trainer in each therapeutic area.

• Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required.
• Receive and document incoming telephone calls or emails from various sources including investigative sites during regular weekday business working hours.
• Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.
• Depending on your experience, some roles will require you to provide leadership training and mentoring for less experienced team members of staff, and assist managers with appropriate allocation of resource.
• Build a positive, collaborative team environment with other Lifecycle safety team members
• Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.

• Excellent written and verbal skills in English and French
• Excellent professional telephone behavioral skills
• Ability to work flexibly, organize own workload and effectively manage competing priorities.
• Excellent attention to detail and accuracy maintaining consistently high-quality standards.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Willingness to learn new skills and flexibility to support business needs
• Apply knowledge and expertise, to contribute to and provide solutions to process improvements
• Some roles require Leadership skills to support and train team members (depending on role/experience)

• Bachelor’s Degree in a scientific or healthcare discipline ideally with 1-2 years’ similar experience or an equivalent combination of education, training and experience
• Experience in Lifecycle safety (Pharmacovigilance, Medical Information, Aggregate Reporting, Risk Management etc.) is a distinct asset
Excellent written and verbal skills in English and French
• Language fluency to level C1/ C2 CEFR (Common European Framework of Reference) a minimum is required

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1) a French - Advanced (C1)


Brief description of the company

At IQVIA, we have a vision. Where every healthcare decision is based on evidence. Where data science and human science come together to improve global health. Where new and creative solutions aren’t just possible – they are expected

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA.

Number of employees

1000 and more employees

Company address

IQVIA RDS Slovakia, s. r. o.
Vajnorská 100/B
831 04 Bratislava - mestská časť Nové Mesto


Kontaktná osoba: Peter Malina
E-mail: poslať životopis
ID: 4000594  Dátum zverejnenia: 16.11.2020  Základná zložka mzdy (brutto): 1 770 EUR/month