Medical Information Operations Specialist

IQVIA RDS Slovakia, s. r. o.

Place of work
Vajnorská, Bratislava
Contract type
plný úväzok
Start date
ASAP
Wage (gross)
1 700 EUR/month

Information about the position

Job description, responsibilities and duties

Responsibilities:
Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required. This does not include commercial sales support.
Receive, triage, review and process Lifecycle safety operational data. Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations.
Receive and document incoming telephone calls, faxes or emails from investigative sites or other sources reporting safety data.
Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff, assist Operations with appropriate allocation of resource.
Establish and maintain effective team project service operations communications i.e. provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics, out of scope work challenges/issues and successes.
Liaise with Project Manager by proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, identifying SOW changes and potential change orders, delegating client requests.
Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) alebo Dutch - Advanced (C1) alebo French - Advanced (C1) alebo German - Advanced (C1) alebo Italian - Advanced (C1) alebo Spanish - Advanced (C1)

Personality requirements and skills

Life sciences and/or health knowledge with analytical skills.
Excellent written and verbal skills in English and another native language: French or Spanish or Italian or German or Dutch.
Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.
Excellent attention to detail and accuracy maintaining consistently high-quality standards.
Excellent organizational skills and time management skills.
Ability to establish and maintain effective working relationships with coworkers, managers and clients.
Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.

Advertiser

Brief description of the company

At IQVIA, we have a vision. Where every healthcare decision is based on evidence. Where data science and human science come together to improve global health. Where new and creative solutions aren’t just possible – they are expected

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA.

Number of employees

1000 and more employees

Company address

IQVIA RDS Slovakia, s. r. o.
Vajnorská 100/B
831 04 Bratislava - mestská časť Nové Mesto
https://www.iqvia.com/

Contact

Kontaktná osoba: Erika Kostkova
E-mail: poslať životopis
ID: 3982932  Dátum zverejnenia: 6.10.2020  Základná zložka mzdy (brutto): 1 700 EUR/month