Director- Head of Finance Professional Service Center

The Director Finance, Shared Services - will provide ongoing leadership for IQVIA’ finance shared services center (“PSC”) in Bratislava, Slovakia which is part of the network of PSCs including centers in North America and India. The Senior Director will also oversee the migration of specified accounting activities from locations primarily throughout Europe to the regional center,

The position will require significant process expertise related to shared service center operations. The process streams to be supported will be:
Transactional
AP invoice processing, customer service, and payment processing
Travel expenses auditing, customer service, and payment processing
Fixed asset accounting
Accounting
Intercompany accounting (settling and billing)
General ledger management
Financial accounting and monthly close
VAT accounting and filing of VAT returns
Statutory accounting and reporting
Corporation income tax reporting
The position will require extensive and effective communication across functions and with business unit financial management, including the Corporate Controller, VP of Shared Services, Global and Regional Business unit heads and financial personnel in our local operations.

RESPONSIBILITIES
This position will be responsible for the operations of the regional Shared Services Center in Slovakia, including continuous improvement of processes and internal controls as well as contributing to the overall vision for IQVIA’ shared services. This position will require the ability to manage ongoing finance operations while also taking on ad hoc projects.

Lead the ramp-up of the shared services center in Bratislava including hiring and training staff, implementation of standard business processes and governance for identified processes in-scope as documented in our finance blueprint;
Manage the transition of finance processes from the local finance teams in the region to the PSC
Exercise fiscal oversight for the PSC
Manage the PSC in accordance with the established global Shared Services service delivery model, operating model, process framework, and governance while also collaborating with other members of the shared services leadership team relative to our strategy around shared service capabilities and trends.
Manage staff in accordance with organization’s policies and applicable legislation. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.
Provide directional guidance to the center management team for all process areas included in the scope of shared services. Integrate finance processes of new acquisitions into the PSC;
Work closely with teams across the shared services organization and in the business lines to identify and implement opportunities for efficiencies (including the ERP IT team);
Manage performance to targeted Global Key Performance Indicators (KPIs) to align with delivery of desired service level to the business.
Provide stakeholders in supported units with regular communication of performance against desired service levels;

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Strong communication skills with the ability to work with cross-functional management (operations, sales, etc.) and senior finance management;
High sense of urgency and ability to identify creative solutions to advanced, time sensitive problems by balancing achievement of process objectives with practical considerations;
Strong customer service focus, with a drive to ensure that we exceed the expectations of our customers;
High degree of organizational agility, able to handle sensitive issues with prudent discretion across all levels of the organization;
Strong ability to implement best practices in back office operations; commitment to driving competitive advantage while managing costs, improving quality, and managing risks;
Commitment to delivering quality results and overcoming obstacles and challenges in a time-sensitive environment;
Ability to juggle and prioritize multiple work streams while remaining calm and effective under pressure.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Bachelor’s degree in Accounting/Finance; CPA or Chartered Accountant certification or other similar qualification preferred;
Minimum of 15 years of relevant experience, including 7 years of experience in a shared service center leadership role;
Knowledge of financial systems skills and reporting tools (experience with PeopleSoft a plus);
Services industry, CRO or Pharmaceutical experience a plus;
International travel of 10% to 25%.

PHYSICAL REQUIREMENTS
Extensive use of keyboard requiring repetitive motion of fingers.
Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
Regular sitting for extended periods of time.
May require occasional travel.