Recruitment Support Advisor

IQVIA RDS Slovakia, s. r. o.

Place of work
Vajnorská 100/B, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

PURPOSE
Provide HR administrative services in a customer-focused environment.
Maintain confidentiality when handling sensitive personal and company information. Provide customer service support within the organization as the first point of contact for HR administrative-related issues.
Provide back up support to HR PSC Coordinators for reporting and audit/reconciliation activities.
Act as point of contact/lead for routine administrative tasks.

RESPONSIBILITIES
Execute customer service activities according to SLAs including but not limited to the following, answer and respond to all inquiries (phone, email, fax, mail) into the HR PSC. Log all calls, requests and transactions into the case management system.
Provide information and resolve any issue pertaining to these calls in a timely courteous and professional manner.
Follow appropriate escalation protocols as required.
Complete data maintenance and audit activities according to Service Level Agreements as related to data input to PeopleSoft HR, Human Resource Administration and Case Monitoring Systems.
Complete Hire/Onboarding Activities for employees.
Provide back-up support to the HR PSC Coordinators in preparing routine reports used to illustrate compliance with Sarbanes-Oxley; monthly metrics reports for HR PSC management and payroll and data reconciliations.
Process data corrections into PeopleSoft HR.
File appropriate documents in personnel folders in accordance with SOPs. Track and follow up on missing forms required for personnel file.
Participate in project activities as assigned by management.
Participation may include accountability for completion of tasks or acting as lead for small scale project activities.
Act as primary point of contact/lead for routine administrative tasks as assigned by supervisor.
Establish and maintain strong customer rapport with client groups
Assist in the update of documentation of PSC policies/procedures based on frequently asked questions or revised policies/procedures.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1) or French - Advanced (C1) or German - Advanced (C1) or Spanish - Advanced (C1) or Portuguese - Advanced (C1)

Other knowledge

Microsoft Excel - advanced
Microsoft Word - advanced
Microsoft Outlook - advanced

Personality requirements and skills

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of applicable company HR policies, administrative processes, systems and forms
Skill in use of applicable computer applications
Intermediate skill level in use of Microsoft Office applications (Excel, PowerPoint, Word)
Excellent verbal and written communication skills with emphasis on customer service
Strong analytical skills
Strong organizational and administrative skills with strong attention to detail
Skill in accurate (98% or higher) data entry.
Ability to take direction within a team setting and complete team related work
Ability to handle several projects simultaneously, either individually or in a team setting
Ability to work in a high pressure, volume related environment
Ability to work well independently and within a team environment.
Ability to prioritize and handle a high workload.
Ability to establish and maintain effective working relationships with coworkers, managers and clients

MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Associate's degree or educational equivalent, 2 years HRIS experience or 2 years HR experience

PHYSICAL REQUIREMENTS
Extensive use of telephone and face-to-face communication requiring accurate perception of speech
Extensive use of keyboard requiring repetitive motion of fingers
Regular sitting for extended periods of time

Advertiser

Brief description of the company

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

Number of employees

1000 an more employees

Company address

IQVIA RDS Slovakia, s. r. o.
Vajnorska 100/B
831 04 Bratislava
https://www.iqvia.com/
ID: 3185428   Dátum zverejnenia: 15.1.2018