Medical Information & Safety Operations Specialist with French or German or Polish language (Ref. No.: 1714669)

IQVIA RDS Slovakia, s. r. o.

Place of work
Vajnorská 100/B, Bratislava
Contract type
full-time
Basic wage component (gross) and other rewards
min. 1500 EUR/gross

Information about the position

Job description, responsibilities and duties

LANGUAGE SPEAKERS NEEDED !

Purpose:

Are you passionate about clinical research and post marketed drugs? Do you have life science background and speak English and German or Spanish language?

Use your scientific and foreign language expertise to join the world’s leading comprehensive pharmaceutical safety services organization at on a fast growing team performing medical information call center services. Apply your knowledge and expertise, including complex decision-making, to review, assess and process safety and product quality information. Be a part of a global team to help ensure the safety profiles of products marketed around the world with development opportunities to ultimately provide oversight on projects and teams.

Responsibilities:

• Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required. This does NOT include commercial sales support.
• Receive, triage, review and process Lifecycle safety operational data. Perform data entry for tracking and Lifecycle safety databases, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations.
• Receive and document incoming telephone calls, faxes or emails from investigative sites or other sources reporting safety data.
• Build a positive, reciprocal team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff, assist Operations with appropriate allocation of resource.
• Establish and maintain effective team project service operations communications i.e. provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics, out of scope work challenges/issues and successes.
• Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Life sciences

Language skills

English - Advanced (C1) or Spanish - Advanced (C1) or German - Advanced (C1) or Polish - Advanced (C1)

Other knowledge

Business correspondence - advanced
Microsoft Word - advanced
Microsoft Excel - advanced
Microsoft Outlook - advanced
Microsoft PowerPoint - advanced

Personality requirements and skills

Required knowledge, skills and abilities:

• Life sciences and/or health knowledge with analytical skills.
• Excellent written and verbal skills in English as well as one, or preferably more, of the following: Norwegian,Danish, Spanish, Swedish, German or French
• Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.
• Excellent attention to detail and accuracy maintaining consistently high quality standards.
• Excellent organizational skills and time management skills.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Ability to work effectively on multiple projects at a time, organize own workload and effectively handle opposing priorities.

Minimum required education and experience:

• Bachelor’s Degree in a Life Science is required. Experience in Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) is an asset.

Physical requirements:

• Extensive use of keyboard requiring repetitive motion of fingers.
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
• Regular sitting for extended periods of time.

Advertiser

Brief description of the company

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

Number of employees

1000 an more employees

Company address

IQVIA RDS Slovakia
Vajnorská 100/B
831 04 Bratislava
https://www.iqvia.com/

Contact

ID: 2394697   Dátum zverejnenia: 24.5.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   min. 1500 EUR/gross