Customer Care Agent

A Customer Care Agent will act as a liaison, provide product/services information, answer
questions, and resolve any emerging problems that our customer accounts might face with
accuracy and efficiency.
The best Customer Care Agents are genuinely excited to help customers. They’re patient,
empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer Care Agents can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these Customer Care Agents can gather that for you.
Problem-solving also comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
This is not a Telemarketing nor Sales role, Customer care agents are acting purely in helping the customers of our client to solve their issues i.e. booking an appointment, rescheduling their appointment, etc.

Responsibilities:
• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and
interactive communication
• Meet personal/customer service team targets and call-handling quotas
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

• Attractive salary
• Possibility of individually coordinated training
• Pension savings contribution
• Meal vouchers contribution
• Excellent team spirit
• Free parking
• Gym in the office
• Relax room with Darts, table football, snooker table