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Customer Service Representative
BAUGRUP s.r.o.
Place of work
Pribinova 10, 811 09 Bratislava - mestská časť Staré Mesto, District Senec
Pribinova 10, 811 09 Bratislava - mestská časť Staré Mesto, District Senec
Contract type
full-time
full-time
Start date
01.10.2017
01.10.2017
Wage (gross)
On agreement
On agreement
Information about the position
Job description, responsibilities and duties
Principal accountabilities include:
Responsible for the timely and accurate input of customer orders sourcing to multiple fulfillment centers, including late order tracking.
- Work on various activities such as review and update of daily priority list, customer and product file maintenance.
- Work with Sales Representatives to ensure customer requests and orders are expedited in a timely manner.
- Work with Planning, Scheduling, Production and Shipping to ensure on-time shipments of all assigned accounts as well as managing inventory in a cost effective manner.
- Develop a proactive stance in dealing with all customer service related problems and work with supervisor to help resolve issues and implement corrective action plans where needed.
Responsible for the timely and accurate input of customer orders sourcing to multiple fulfillment centers, including late order tracking.
- Work on various activities such as review and update of daily priority list, customer and product file maintenance.
- Work with Sales Representatives to ensure customer requests and orders are expedited in a timely manner.
- Work with Planning, Scheduling, Production and Shipping to ensure on-time shipments of all assigned accounts as well as managing inventory in a cost effective manner.
- Develop a proactive stance in dealing with all customer service related problems and work with supervisor to help resolve issues and implement corrective action plans where needed.
Employee perks, benefits
Yes.
Information about the selection process
Please send your CVs to following e-mail address: [email protected]
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Advanced (C1) or German - Upper intermediate (B2)
Other knowledge
Microsoft Outlook - Advanced
Microsoft Excel - Advanced
Microsoft Word - Advanced
SAP - Advanced
Microsoft Excel - Advanced
Microsoft Word - Advanced
SAP - Advanced
Driving licence
B
Number of years of experience
3
Personality requirements and skills
-Bachelor’s Degree (Business, Communications or related field)
- B2B Customer Service Experience
- SAP
- Import/Export knowledge
- Advanced English!
At least 3+ years' experience in Customer Service.
Must possess strong oral and written communication, teamwork and interpersonal skills which are essential in helping to build relationships with various levels of the business as well as with external customer accounts.
Previous experience working in a high volume
Candidates must have excellent organizational, administrative, follow up and analytical abilities.
Experience entering a high volume of order data daily with low error rate.
Must be able to work independently without close supervision in a team environment.
Must be able to display enthusiastic, customer-focused, professional quality with solid retention skills.
Demonstrated customer service skills
Administrative skills
Strong communication, interpersonal skill
Ability to connect with people from all walks of life
Team driven but able to work autonomously
Solid organisational skills with the ability to multi-task
Self motivated, competitive
Computer skills – Intermediate Microsoft Office Suite
- B2B Customer Service Experience
- SAP
- Import/Export knowledge
- Advanced English!
At least 3+ years' experience in Customer Service.
Must possess strong oral and written communication, teamwork and interpersonal skills which are essential in helping to build relationships with various levels of the business as well as with external customer accounts.
Previous experience working in a high volume
Candidates must have excellent organizational, administrative, follow up and analytical abilities.
Experience entering a high volume of order data daily with low error rate.
Must be able to work independently without close supervision in a team environment.
Must be able to display enthusiastic, customer-focused, professional quality with solid retention skills.
Demonstrated customer service skills
Administrative skills
Strong communication, interpersonal skill
Ability to connect with people from all walks of life
Team driven but able to work autonomously
Solid organisational skills with the ability to multi-task
Self motivated, competitive
Computer skills – Intermediate Microsoft Office Suite
Advertiser
Brief description of the company
BOYDAK Europe is member of BOYDAK Holding – Turkish company currently setting a new European office and logistic center in Senec, from where all sales and support will be made.
Boydak Holding which was established in 1957 in Kayseri and globalized has carried out its activities in miscellaneous fields from furniture, textile, chemistry, marketing, iron-steel, logistics, energy to informatics as leader of the industry. Boydak Holding operates in 7 sectors with 34 companies and 7 different brands comprises the companies such as Istikbal, Bellona, Mondi, Boyteks, Form Sunger among the most important brands of Turkey.
Boydak Holding, creating added value for the industries it has served with its integrated production perception and investment-oriented approach, is among the biggest industrial establishments of Turkey. Holding continues to accelerate Turkish economy with its more than 12 thousand employees excluding finance, 2.000 distributors around the country, its investments and regional and sustainable development policies. The holding, carrying on its activities by making additions to its scope of activities for 60 years has represented Turkey in the best manner by leading the way in the international platform with its export activities to more than 140 countries and 342 distributors opened abroad besides its brands reaching any point in Turkey.
Boydak Holding, among the important holdings of Turkey with annual turnover and created employment in the industry, engages in export to 140 countries including Greece, Bulgaria, Russia, Egypt, Spain, Italy and USA and serves its customers in approximately 5 thousand points around the world. Boydak Holding, expanding its scope of activities and investments gradually, has sustained its successful escalation graphic with management perception adopting profitability and qualified human values. On the other hand, Boydak Holding, incorporating the leader establishments such as Merkez Çelik, Boytaş, has been included in the list of the biggest 500 industrial enterprises of Turkey for three years with its 7 companies.
Boydak Holding which was established in 1957 in Kayseri and globalized has carried out its activities in miscellaneous fields from furniture, textile, chemistry, marketing, iron-steel, logistics, energy to informatics as leader of the industry. Boydak Holding operates in 7 sectors with 34 companies and 7 different brands comprises the companies such as Istikbal, Bellona, Mondi, Boyteks, Form Sunger among the most important brands of Turkey.
Boydak Holding, creating added value for the industries it has served with its integrated production perception and investment-oriented approach, is among the biggest industrial establishments of Turkey. Holding continues to accelerate Turkish economy with its more than 12 thousand employees excluding finance, 2.000 distributors around the country, its investments and regional and sustainable development policies. The holding, carrying on its activities by making additions to its scope of activities for 60 years has represented Turkey in the best manner by leading the way in the international platform with its export activities to more than 140 countries and 342 distributors opened abroad besides its brands reaching any point in Turkey.
Boydak Holding, among the important holdings of Turkey with annual turnover and created employment in the industry, engages in export to 140 countries including Greece, Bulgaria, Russia, Egypt, Spain, Italy and USA and serves its customers in approximately 5 thousand points around the world. Boydak Holding, expanding its scope of activities and investments gradually, has sustained its successful escalation graphic with management perception adopting profitability and qualified human values. On the other hand, Boydak Holding, incorporating the leader establishments such as Merkez Çelik, Boytaş, has been included in the list of the biggest 500 industrial enterprises of Turkey for three years with its 7 companies.
Number of employees
5-9 employees
ID: 3191688
Dátum zverejnenia: 19.9.2017
2017-09-19
lokalita: District Senec Pozícia: Customer Support Specialist Spoločnosť: BAUGRUP s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: On agreement