Customer account manager for Czech market

INSTANT TRADING EU LTD - organizačná zložka podniku zahraničnej osoby

Place of work
Bratislava
Contract type
full-time
Start date
1.3.2020
Wage (gross)
From 1 400 EUR/monthPerformance - based bonuses

Information about the position

Job description, responsibilities and duties

Communicate directly with clients to promote products and services through phone calls and email to build and maintain customer relationships.
Obtain and review all relevant information so that you can handle question correctly.
Answer customers questions on time and accurately.
Recording detailed and accurate records and updating all communication with clients.
Identify costumer needs and help customers use specific features.
Helping new and existing clients.
Monitor and assist customer complaints.
Inform customers about new products and features.
Achieve key performance indicators (targets).

Employee perks, benefits

Bonuses
Friendly environment
An office where you will feel comfortable

Expected date of completion of the selection process

29 February 2020 (there are still 11 more days)

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

customer service, economics

Language skills

English - Upper intermediate (B2) and Slovak - Proficiency (C2) and Czech - Proficiency (C2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Must have at least 6 months experience in telephone customer service or sales (big advantage is selling financial products).
Excellent communication and writing skills as well as attention to detail.
Decisiveness and a strong sense of responsibility.
Excellent problem-solving skills, honesty, accurancy and reliability.
Ability to work independently.
Team player.
Good resistance to stress and patience when dealing with different clients.

Advertiser

Brief description of the company

Instant trading EU Ltd

We are a progressive fintech company. Our websites are www.forexmart.eu and www.instaforex.eu. What we do is providing investment services and high-class trading software.

Company address

INSTANT TRADING EU LTD - organizačná zložka podniku zahraničnej osoby
Pražská 11
81104 Bratislava
https://www.forexmart.eu

Contact

Contact person: Adriana Lindstrom
Tel.: +421949256016
E-mail: send CV
ID: 3868222  Dátum zverejnenia: 11.2.2020  Základná zložka mzdy (brutto): 1 400 EUR/month