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Customer account manager for Czech and Slovak market
INSTANT TRADING EU LTD - organizačná zložka podniku zahraničnej osoby
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
1.5.2021
1.5.2021
Wage (gross)
From 1 400 EUR/monthPerformance - based bonuses
From 1 400 EUR/monthPerformance - based bonuses
Information about the position
Job description, responsibilities and duties
Communicate directly with clients to promote products and services through phone calls and email to build and maintain customer relationships.
Obtain and review all relevant information so that you can handle question correctly.
Answer customers questions on time and accurately.
Recording detailed and accurate records and updating all communication with clients.
Identify costumer needs and help customers use specific features.
Helping new and existing clients.
Monitor and assist customer complaints.
Inform customers about new products and features.
Achieve key performance indicators (targets).
Obtain and review all relevant information so that you can handle question correctly.
Answer customers questions on time and accurately.
Recording detailed and accurate records and updating all communication with clients.
Identify costumer needs and help customers use specific features.
Helping new and existing clients.
Monitor and assist customer complaints.
Inform customers about new products and features.
Achieve key performance indicators (targets).
Employee perks, benefits
Bonuses
Friendly environment
An office where you will feel comfortable
Friendly environment
An office where you will feel comfortable
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
customer service, economics
Language skills
English - Upper intermediate (B2) and Slovak - Proficiency (C2) and Czech - Proficiency (C2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Must have at least 6 months experience in telephone customer service or sales (big advantage is selling financial products).
Excellent communication and writing skills as well as attention to detail.
Decisiveness and a strong sense of responsibility.
Excellent problem-solving skills, honesty, accurancy and reliability.
Ability to work independently.
Team player.
Good resistance to stress and patience when dealing with different clients.
Excellent communication and writing skills as well as attention to detail.
Decisiveness and a strong sense of responsibility.
Excellent problem-solving skills, honesty, accurancy and reliability.
Ability to work independently.
Team player.
Good resistance to stress and patience when dealing with different clients.
Advertiser
Brief description of the company
Instant trading EU Ltd
We are a progressive fintech company. Our websites are www.forexmart.eu and www.instaforex.eu. What we do is providing investment services and high-class trading software.
We are a progressive fintech company. Our websites are www.forexmart.eu and www.instaforex.eu. What we do is providing investment services and high-class trading software.
ID: 3868222
Dátum zverejnenia: 1.4.2021
2021-04-01
lokalita: Bratislava Pozícia: Call Operator, Client officer, Customer Support Specialist, Helpdesk Operator Spoločnosť: INSTANT TRADING EU LTD - organizačná zložka podniku zahraničnej osoby
Základná zložka mzdy (brutto): 1 400 EUR/month