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Customer Service Representative
Insignia Lifestyle Services s. r. o.
Digital Park, Einsteinova, Petržalka
full-time, trade licence
ASAP
1 550 EUR/monthFixed salary 1550 EUR gross/month + additional pay based on worked weekends and bank holidays according to law.
Information about the position
Job description, responsibilities and duties
- Maintaining Customer Profiles in Microsoft Dynamics 365 (CRM system).
- Identity Verification.
- Fraud monitoring and transaction disputes activities.
- Providing customers with the Balance, Transactions reports and Statements.
- Online Services queries.
- Identifying Account types and Credit limits.
- Card and Pin related queries.
- New Applications queries.
- Issues and complaints escalation.
- Address customer’s concerns regarding the product via calls and emails.
- Identifying the opportunities for cross-selling (not mandatory, incentive bonus if successful).
- KYC activities.
Employee perks, benefits
- Working for one of the best international lifestyle management companies.
- Career growth.
- 25 vacation days.
- Exclusive discounts for flight tickets/ hotel deals when booking a personal vacation.
- Working in family environment.
- We love dogs in our office, if you'd like to bring yours in :)
- Fun teambuildings.
- Other company benefits.
Information about the selection process
- Rotating shift 5days/week
- 3 shifts from Monday to Sunday
07:00 – 15:45
09:15 – 18:00
13:15 – 22:00
Requirements for the employee
Minimum education required
Educational Specialization
Language skills
Other knowledge
Experience in the position/sector
Number of years of experience
Personality requirements and skills
- Customer-oriented person with a “can do“ attitude and ability to ask the right questions.
- Experience in the customer service industry.
- Previous experience in finance/banking/tourism is appreciated.
- Ability to handle complaints in a professional manner.
- Advanced written and verbal English communication skills.
- Other languages are an advantage - German, French, Russian, etc...
- Good computer skills and experience with MS Office.
- Decisive with the ability to find the best solutions.
Advertiser
Brief description of the company
We are more than a service provider; we are curators of extraordinary experiences and stewards of wealth and lifestyle. Our philosophy is rooted in bespoke service, granting our clients exclusive access to the finest in luxury, emerging trends, and a global network of distinguished partners and industry specialists.
Headquartered in London, with a growing presence across the Globe our reach enables us to offer unparalleled solutions across all aspects of luxury and financial management. Innovation is at our core, and our clients’ satisfaction is the driving force behind everything we do.
At Insignia, we foster a culture of independent thinking, assertiveness, and collaboration, where each team member is empowered to contribute to our continued success and the delivery of extraordinary results.