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Customer Service Representative
Insignia Lifestyle Services s. r. o.
Digital Park, Einsteinova, Petržalka
full-time, trade licence
1.5.2024
1 400 EUR/monthFixed salary 1400 EUR gross/month + additional pay based on worked weekends and bank holidays according to law.
Information about the position
Job description, responsibilities and duties
- Maintaining Customer Profiles in Microsoft Dynamics 365 (CRM system).
- Identity Verification.
- Fraud monitoring and transaction disputes activities.
- Providing customers with the Balance, Transactions reports and Statements.
- Online Services queries.
- Identifying Account types and Credit limits.
- Card and Pin related queries.
- New Applications queries.
- Issues and complaints escalation.
- Address customer’s concerns regarding the product via calls and emails.
- Identifying the opportunities for cross-selling (not mandatory, incentive bonus if successful).
- KYC activities.
Employee perks, benefits
- Working for one of the best international lifestyle management companies.
- Career growth.
- 25 vacation days.
- Exclusive discounts for flight tickets/ hotel deals when booking a personal vacation.
- Working in family environment.
- We love dogs in our office, if you'd like to bring yours in :)
- Fun teambuildings.
- Other company benefits.
Information about the selection process
- Rotating shift 5days/week
- 3 shifts from Monday to Sunday
07:00 – 15:45
09:15 – 18:00
13:15 – 22:00
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Educational Specialization
Language skills
Experience in the position/sector
Number of years of experience
Personality requirements and skills
- Customer-oriented person with a “can do“ attitude and ability to ask the right questions.
- Experience in the customer service industry.
- Previous experience in finance/banking/tourism is appreciated.
- Ability to handle complaints in a professional manner.
- Advanced written and verbal English communication skills.
- Other languages are an advantage - German, French, Russian, etc...
- Good computer skills and experience with MS Office.
- Decisive with the ability to find the best solutions.
Advertiser
Brief description of the company
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.