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Summer Internship Program with Luxury Lifestyle Management - Customer Service
Insignia Lifestyle Services Europe Slovakia s. r. o.
Place of work
Digital Park, Einsteinova, Petržalka
Digital Park, Einsteinova, Petržalka
Contract type
internship, work experience
internship, work experience
Start date
1.7.23
1.7.23
Wage (gross)
200 EUR/monthCompany will cover public transport expenses + meal allowance
200 EUR/monthCompany will cover public transport expenses + meal allowance
Information about the position
Job description, responsibilities and duties
• Maintaining Customer Profiles in Microsoft Dynamics 365 (CRM system)
• Identity Verification
• Fraud monitoring and transaction disputes activities
• Providing customers with the Balance, Transactions reports and Statements
• Online Services queries
• Identifying Account types and Credit limits
• Card and Pin related queries
• New Applications queries
• Issues and complaints escalation
• Address customer’s concerns regarding the product via calls and emails
• Identifying the opportunities for cross-selling
• KYC activities
• Identity Verification
• Fraud monitoring and transaction disputes activities
• Providing customers with the Balance, Transactions reports and Statements
• Online Services queries
• Identifying Account types and Credit limits
• Card and Pin related queries
• New Applications queries
• Issues and complaints escalation
• Address customer’s concerns regarding the product via calls and emails
• Identifying the opportunities for cross-selling
• KYC activities
Employee perks, benefits
• Exposure in Client Servicing (Financial services & hospitality) in real work environment
• Training including soft skills, sales, communication, systems and everything luxury
• Insignia Certificate upon successful completion of the training
• All candidates will be considered for a long-term opportunity
• Team Building outing
• Company will cover your public transport expenses and meal allowance
• Training including soft skills, sales, communication, systems and everything luxury
• Insignia Certificate upon successful completion of the training
• All candidates will be considered for a long-term opportunity
• Team Building outing
• Company will cover your public transport expenses and meal allowance
Requirements for the employee
Candidates with education suit the position
University student
Educational Specialization
Finance, Banking, Lifestyle Management, Concierge, Travel
Language skills
English - Advanced (C1)
Other knowledge
Microsoft Office - Advanced
Internet - Advanced
Internet - Advanced
Experience in the position/sector
Banking, Finance, Lifestyle, Luxury brands, Hospitality, HNWI
Personality requirements and skills
• University student
• Customer-oriented person with a “can do“ attitude and ability to ask the right questions
• Excellent written and spoken communication skills
• Well-developed stress management skills
• Good organizational skills
• Decisive with the ability to find the best solutions
• Exercise discretion in all matters and be comfortable handling confidential information
• Languages: fluency in English. Other languages are advantage.
• Customer-oriented person with a “can do“ attitude and ability to ask the right questions
• Excellent written and spoken communication skills
• Well-developed stress management skills
• Good organizational skills
• Decisive with the ability to find the best solutions
• Exercise discretion in all matters and be comfortable handling confidential information
• Languages: fluency in English. Other languages are advantage.
Advertiser
Brief description of the company
Established for over 20 years Insignia are adept at serving elite, ultra-high-net-worth clientele with the most discerning tastes and demanding lifestyles. We go above and beyond, providing unrivaled luxury lifestyle and financial management.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.
Number of employees
50-99 employees
ID: 4588616
Dátum zverejnenia: 28.5.2023
2023-05-28
lokalita: Bratislava Pozícia: Administrative Worker, Official, Call Centre Supervisor, Call Operator, Customer Support Specialist Spoločnosť: Insignia Lifestyle Services Europe Slovakia s. r. o.
Základná zložka mzdy (brutto): 200 EUR/month