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Summer Internship Program with Luxury Lifestyle Management - Customer Service

Insignia Lifestyle Services Europe Slovakia s. r. o.

Place of work
Digital Park, Einsteinova, Petržalka
Contract type
internship, work experience
Start date
Wage (gross)
200 EUR/monthCompany will cover public transport expenses + meal allowance

Information about the position

Job description, responsibilities and duties

• Maintaining Customer Profiles in Microsoft Dynamics 365 (CRM system)
• Identity Verification
• Fraud monitoring and transaction disputes activities
• Providing customers with the Balance, Transactions reports and Statements
• Online Services queries
• Identifying Account types and Credit limits
• Card and Pin related queries
• New Applications queries
• Issues and complaints escalation
• Address customer’s concerns regarding the product via calls and emails
• Identifying the opportunities for cross-selling
• KYC activities

Employee perks, benefits

• Exposure in Client Servicing (Financial services & hospitality) in real work environment
• Training including soft skills, sales, communication, systems and everything luxury
• Insignia Certificate upon successful completion of the training
• All candidates will be considered for a long-term opportunity
• Team Building outing
• Company will cover your public transport expenses and meal allowance

Requirements for the employee

Candidates with education suit the position

University student

Educational Specialization

Finance, Banking, Lifestyle Management, Concierge, Travel

Language skills

English - Advanced (C1)

Other knowledge

Microsoft Office - Advanced
Internet - Advanced

Experience in the position/sector

Banking, Finance, Lifestyle, Luxury brands, Hospitality, HNWI

Personality requirements and skills

• University student
• Customer-oriented person with a “can do“ attitude and ability to ask the right questions
• Excellent written and spoken communication skills
• Well-developed stress management skills
• Good organizational skills
• Decisive with the ability to find the best solutions
• Exercise discretion in all matters and be comfortable handling confidential information
• Languages: fluency in English. Other languages are advantage.


Brief description of the company

Established for over 20 years Insignia are adept at serving elite, ultra-high-net-worth clientele with the most discerning tastes and demanding lifestyles. We go above and beyond, providing unrivaled luxury lifestyle and financial management.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.

Number of employees

50-99 employees
ID: 4588616  Dátum zverejnenia: 28.5.2023  Základná zložka mzdy (brutto): 200 EUR/month