Customer Service Representative

Insignia Lifestyle Boutique Limited, organizačná zložka

Place of work
Štefánikova 15, Bratislava
Contract type
Start date
by agreement

Information about the position

Job description, responsibilities and duties

Insignia is one of the most bespoke lifestyle management and payment service groups in the world. We are seeking Customer Service Representatives to join the launch of Insignia Cards Ltd service centre in Bratislava, a financial institution providing Card products and services to clients globally.

This is an exciting opportunity for the right individual who is seeking a career within a fast growing, dynamic company expanding both locally and internationally.

The successful candidate will be responsible for:
- Managing Premium level customers, responding to their enquiries regarding financial transactions and payments.

Employee perks, benefits

You will be the part of one of the best international lifestyle management companies and young highly motivated team, as well as provided with trainings and continuing education, company events and other benefits.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Customer service; Call center; Cards support; Banking

Language skills

English - Proficiency (C2) or French - Proficiency (C2) or Russian - Proficiency (C2) or German - Proficiency (C2) or Italian - Proficiency (C2)

Other knowledge

Microsoft Outlook - advanced

Number of years of experience


Personality requirements and skills

Experience required:

- Service background of a minimum of 2 year's customer service or call centre experience.
- Previous experience in credit cards and banking is considered an asset.

Skills and abilities:
- Verbal and written communication skills to assist customers.
- Fluency in Russian or a European language in addition to English language will be an advantage.
- Ability to function in a very fast-paced environment.
- Excellent customer care skills.
- Problem analysis and problem solving skills.
- Good computer skills and proficiency with Microsoft Office.
- A professional attitude when dealing with customers.


Brief description of the company

Insignia is the world’s high-end lifestyle management group (IGC) that offers bespoke financial and luxury lifestyle services to ultra-high net worth individuals across the globe. Founded in 1996, Insignia currently has offices in: London, Malta, Bratislava, Kiev and Moscow, with future plans to open offices in other global capitals. Insignia offers its members financial freedom and security through a spectrum of financial services, including a line of credit cards, secure online banking and the Insignia Rewards programme. Its lifestyle management facilities give members access to some of the world’s most opulent hotels, exotic travel destinations, high class restaurants and top fashion brands – virtually no request is impossible. The company caters to the needs of only the wealthiest elite and membership is restricted to a select number of clients who enjoy a privileged and exclusive luxury lifestyle. Offering its members a unique Luxury Expert-to-member ratio of 2:1, clients can enjoy round-the-clock access to Insignia’s full range of services every day of the year.
The main company website addresses are the following:

Number of employees

50-99 employees

Company address

Insignia Group of Companies
Štefánikova 15
811 05 Bratislava