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Russian speaking Customer Service Manager
Insignia Lifestyle Boutique Limited, organizačná zložka
Place of work
Štefánikova 15, Bratislava region, Bratislava
Štefánikova 15, Bratislava region, Bratislava
Contract type
full-time
full-time
Start date
01.02.2018
01.02.2018
Information about the position
Job description, responsibilities and duties
Responsibilities:
• Cooperate with clients and consult them on financial and technical aspects of the Company services and products
• Cooperate and communicate with clients on:
- Cards issuing and delivery
- Spending limits on card products
- Cards blocking and closing
- Debt payments
- Invoices preparation
- Claims management
• Participation in customer service surveys
• Preparation of daily reports on client transactions;
• Preparations of monthly reports for clients.
• Work with CRM and internal documents.
• Cooperate with clients and consult them on financial and technical aspects of the Company services and products
• Cooperate and communicate with clients on:
- Cards issuing and delivery
- Spending limits on card products
- Cards blocking and closing
- Debt payments
- Invoices preparation
- Claims management
• Participation in customer service surveys
• Preparation of daily reports on client transactions;
• Preparations of monthly reports for clients.
• Work with CRM and internal documents.
Employee perks, benefits
- working for one of the best international lifestyle management companies
- working with young highly motivated team
- provided with trainings and continuing education
- 25 vacation days per year
- 7 sick days per year
- meal vouchers
- performance-based bonus
- company events
- other benefits
- working with young highly motivated team
- provided with trainings and continuing education
- 25 vacation days per year
- 7 sick days per year
- meal vouchers
- performance-based bonus
- company events
- other benefits
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
Customer service; Lifestyle management; Cards support; Private banking
Language skills
Russian - Proficiency (C2) and English - Proficiency (C2)
Other knowledge
Business correspondence - Expert
Invoicing - Advanced
Microsoft Outlook - Advanced
Microsoft Excel - Advanced
Invoicing - Advanced
Microsoft Outlook - Advanced
Microsoft Excel - Advanced
Personality requirements and skills
Personal Profile:
• Client relationship experience in front-office or middle-office in financial institutions;
• Bachelor degree in economics;
• Excellent written and spoken communications skills;
• The ability to stay calm under pressure;
• Self-organized and attentive to details;
• Self-motivated and creative;
• Languages: fluent English and Russian.
• Client relationship experience in front-office or middle-office in financial institutions;
• Bachelor degree in economics;
• Excellent written and spoken communications skills;
• The ability to stay calm under pressure;
• Self-organized and attentive to details;
• Self-motivated and creative;
• Languages: fluent English and Russian.
Advertiser
Brief description of the company
Established for over 20 years Insignia are adept at serving elite, ultra-high-net-worth clientele with the most discerning tastes and demanding lifestyles. We go above and beyond, providing unrivalled luxury lifestyle and financial management.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.
Number of employees
50-99 employees
ID: 3120613
Dátum zverejnenia: 12.1.2018
2018-01-12
lokalita: Štefánikova 15, Bratislava region, Bratislava Pozícia: Card Services Clerk, Claims Administrator, Customer Support Specialist, Private Banker Spoločnosť: Insignia Lifestyle Boutique Limited, organizačná zložka