Russian speaking Customer Service Manager

Insignia Lifestyle Boutique Limited, organizačná zložka

Place of work
Štefánikova 15, Bratislava region, Bratislava
Contract type
Start date

Information about the position

Job description, responsibilities and duties

• Cooperate with clients and consult them on financial and technical aspects of the Company services and products
• Cooperate and communicate with clients on:
- Cards issuing and delivery
- Spending limits on card products
- Cards blocking and closing
- Debt payments
- Invoices preparation
- Claims management
• Participation in customer service surveys
• Preparation of daily reports on client transactions;
• Preparations of monthly reports for clients.
• Work with CRM and internal documents.

Employee perks, benefits

- working for one of the best international lifestyle management companies
- working with young highly motivated team
- provided with trainings and continuing education
- 25 vacation days per year
- 7 sick days per year
- meal vouchers
- performance-based bonus
- company events
- other benefits

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Customer service; Lifestyle management; Cards support; Private banking

Language skills

Russian - Proficiency (C2) and English - Proficiency (C2)

Other knowledge

Business correspondence - expert
Invoicing - advanced
Microsoft Outlook - advanced
Microsoft Excel - advanced

Personality requirements and skills

Personal Profile:

• Client relationship experience in front-office or middle-office in financial institutions;
• Bachelor degree in economics;
• Excellent written and spoken communications skills;
• The ability to stay calm under pressure;
• Self-organized and attentive to details;
• Self-motivated and creative;
• Languages: fluent English and Russian.


Brief description of the company

Established for over 20 years Insignia are adept at serving elite, ultra-high-net-worth clientele with the most discerning tastes and demanding lifestyles. We go above and beyond, providing unrivalled luxury lifestyle and financial management.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.

Number of employees

50-99 employees

Company address

Insignia Group of Companies
Štefánikova 15
811 05 Bratislava
ID: 3120613   Dátum zverejnenia: 12.1.2018