Customer Service Manager

Insignia Lifestyle Boutique Limited, organizačná zložka

Place of work
Štefánikova 15, Bratislava region, Bratislava
Contract type
full-time
Start date
19.11.2017

Information about the position

Job description, responsibilities and duties

Responsibilities:
• Cooperate with clients and consult them on financial and technical aspects of the Company services and products
• Cooperate and communicate with clients on:
- Cards issuing and delivery
- Spending limits on card products
- Cards blocking and closing
- Debt payments
- Invoices preparation
- Claims management
• Participation in customer service surveys
• Preparation of daily reports on client transactions;
• Preparations of monthly reports for clients.
• Work with CRM and internal documents.

Employee perks, benefits

- working for one of the best international lifestyle management companies
- working with young highly motivated team
- provided with trainings and continuing education
- 25 vacation days per year
- 7 sick days per year
- meal vouchers
- performance-based bonus
- company events
- other benefits

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Customer service; Lifestyle management; Cards support; Private banking

Language skills

Russian - Proficiency (C2) and
English - Proficiency (C2)

Administrative and economic skills

Business correspondence - expert
Invoicing - advanced

Computer skills - user

Microsoft Outlook - advanced
Microsoft Excel - advanced

Personality requirements and skills

Personal Profile:

• Client relationship experience in front-office or middle-office in financial institutions;
• Bachelor degree in economics;
• Excellent written and spoken communications skills;
• The ability to stay calm under pressure;
• Self-organized and attentive to details;
• Self-motivated and creative;
• Languages: fluent English and Russian.

Advertiser

Brief description of the company

Insignia is the world’s high-end lifestyle management group (IGC) that offers bespoke financial and luxury lifestyle services to ultra-high net worth individuals across the globe. Founded in 1996, Insignia currently has offices in: London, Malta, Bratislava, Kiev and Moscow, with future plans to open offices in other global capitals. Insignia offers its members financial freedom and security through a spectrum of financial services, including a line of credit cards, secure online banking and the Insignia Rewards programme. Its lifestyle management facilities give members access to some of the world’s most opulent hotels, exotic travel destinations, high class restaurants and top fashion brands – virtually no request is impossible. The company caters to the needs of only the wealthiest elite and membership is restricted to a select number of clients who enjoy a privileged and exclusive luxury lifestyle. Offering its members a unique Luxury Expert-to-member ratio of 2:1, clients can enjoy round-the-clock access to Insignia’s full range of services every day of the year.
The main company website addresses are the following:
https://www.insignia.com/

Number of employees

50-99 employees

Company address

Insignia Group of Companies
Štefánikova 15
811 05 Bratislava
http://www.insignia.co