Application Support Specialist - Žilina

Innovatrics, s.r.o.

Place of work
Žilina
Contract type
full-time
Start date
On Agreement
Basic wage component (gross) and other rewards
Minimum monthly guaranteed salary: 1500 EUR gross + diets + travel bonus. The specific job offer will be depending on the offered job level, your professional and technical skills and knowledge, education and work experience.
späť na všetky pracovné pozície

Information about the position

Job description, responsibilities and duties

  • technical support of our core biometric software product running on customer's production environments
  • remote support of key customers from our offices
  • traveling to Saudi Arabia is required - regular rotations with other team members to support our key customer on-site
  • monitor, manage and resolve technical problems/incidents recorded in the ticketing system
  • analysis and specification of customer’s needs
  • implementation of changes/patches in customer environments
  • minimize unplanned downtimes in customer environments
  • close internal cooperation with delivery, consulting and SW engineering teams in order to achieve high quality services
  • work in a dynamic environment of world's leading company in biometric SW solutions

Employee perks, benefits

  • working at a unique Slovak company, a global leader in biometric software solutions
  • interesting work with innovative technologies in biometrics and distributed systems
  • global market presence, multicultural environment
  • work in a team with passion for technologies
  • team building activities and professional development
  • performance-based evaluation
  • possibility of career growth
  • individual approach and flexible working time

Information about the selection process

We will gladly review your CV, please send it to: jobs@innovatrics.com

Zaslaním životopisu dáva uchádzač výslovný súhlas spoločnosti Innovatrics, s.r.o. na spracovanie osobných údajov, pre účely zaradenia do databázy uchádzačov o zamestnanie v zmysle Zákona č. 122/2013 Z.z. o ochrane osobných údajov v platnom znení.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Advanced (C1)

Other knowledge

UNIX/Linux administration - basic
Microsoft Windows - basic

Personality requirements and skills

  • previous experience with Application/OS Support or System Administration
  • advanced spoken and written command of English language
  • proactive attitude to problem solving, strong analytical skills
  • responsibility and orientation on detail, ability to work independently
  • willingness to learn and develop new skills, flexibility
  • team player, open to work in a highly international environment
  • willingness to travel abroad - spending 30-35% of working time on site on client's premises in Saudi Arabia
  • willingness to participate in 24/7 on call support rotations

Technical requirements
  • Unix/Linux administration skills or Windows administration skills with willingness to learn GNU/Linux.
  • experience with service desk tools
  • ability to read and understand logs
  • knowledge of one or more of the following domains is an advantage: IP networking & troubleshooting, database administration, scripting, web application support, messaging services, log management systems (Elastic Search, Kibana...)
Chcem sa stať súčasťou tímu
VITAJTE V INNOVATRICS
Inovatrics is a Slovak company and a global leader in SW biometric technology and solutions for identity management. With our innovative and award-winning algorithms for fingerprint matching and facial recognition, we empower all types of organizations around the world to build powerful biometric identification solutions quickly and easily. Innovatrics has won awards IT company of the year 2015, IT product of the year 2016 and Diamond of Slovak business in 2017.
Viac o Innovatrics
ID: 3391195   Dátum zverejnenia: 16.5.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum monthly guaranteed salary: 1500 EUR gross + diets + travel bonus. The specific job offer will be depending on the offered job level, your professional and technical skills and knowledge, education and work experience.