System Support Specialist

Ingram Micro Slovakia, s. r. o.

Place of work
Logistický areál Westpoint D2, Hala 7, 900 55 Lozorno, Bratislava region
Contract type
Start date
Salary offered (gross)
upon agreement

Information about the position

Job description, responsibilities and duties

• Provide Customers/internal support information related to EDI issues/fixes/suggestions
• Identify, document and discuss process/EDI updates which can improve EDI and/or reduce failures and/or reduce supporting time need
• Provide Customer Support, for the Ingrammicro company on the problem management of customer issues, utilizing all of the companies development resources to resolve customer issues
• Responsible for a positive outcome so as not to compromise any future business with the customer
• Provide cost effective solutions to customers/internal issues within the company guidelines that will satisfy the customer to Ingrammicro's high standards
• Assist in the development of new processes and procedures that will enhance our overall service to our customers and keep/improve optimal process flow seen from a operation/cost/demand perspective
• Execute tasks as required in connection with system extensions or system upgrades
• Test and observe system functioning to verify correct operations and detect errors before deploying updates/improvements/fixes
• Oversee the daily performance of systems
• Maintain record of problems and remedial action taken
• Read technical manuals, confer with users, investigate and resolve problems and to provide technical assistance and support
• Confer with staff, users, and management to establish requirements for new systems or modifications
• Develop training materials and procedures, and/or train users in the proper use of hardware and software
• Prepare evaluations of software or hardware, and recommend improvements or upgrades
• Answer users' inquiries regarding computer software and hardware operation to resolve problems
• Keep close contact with global support to solve/identify issues
• If required, assist other Ingrammicro entities in the tasks listed above
• Maintain positive and proactive work attitude
• Any other task that might from time to time be required within this field of knowledge

Employee perks, benefits

• 5 paid sick days
• Flexible working time
• Trainings and language courses
• Friendly international work environment

Information about the selection process

If you are interested in this position, please send us your CV with a cover letter. We would like to thank all applicants for their interest to work in our company. Please, be informed, that we will contact only selected candidates. Thank you for understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

• Advanced knowledge of IT in general
• Generic experience with ERP/WMS/TMS
• Excellent knowledge of MS Office products
• Knowledge of EDI flows/build up
• English – fluent
• Other language(s) a plus
• Able to work on their own initiative to strict deadlines
• Excellent communication skills facilitate communication with IT and functional specialist, business partners and IT suppliers
• Customer facing skills both by phone and e-mail


Brief description of the company

Ingram Micro Inc. is the leading matchmaker in the technology marketplace; ranked 69th on the FORTUNE 500, we are the largest wholesale technology distributor and a global leader in supply-chain management and mobile device lifecycle services. We operate at the intersection of thousands of vendor, reseller and retailer partners, reaching millions of businesses around the world.

Ingram Micro Slovakia, s. r. o. is part of Ingram Micro, Inc.

Our Slovakian business was originally founded in 2004 (as Brightpoint Slovakia s.r.o), joining Ingram Micro through acquisition in 2012. This year Ingram Micro Slovakia celebrates its 10th aniversary of founding.

The business is strategically located to serve many countries throughout Central and Eastern Europe from Logistic Park Lozorno. From this location, we serve many of the world’s leading mobile and tech hardware brands. We provide both logistics and distribution services to mobile operators, retail and online customers as well as B2B reseller customers and have established a solid reputation within the market.

Number of employees

50-99 employees

Company address

Ingram Micro Slovakia, s. r. o.
Logistický areál Westpoint D2, Hala 7
900 55 Lozorno
ID: 2773577   Dátum zverejnenia: 19.10.2016