Quality Management Lead (Financial crime prevention-Screening)

Place of work Plynárenská, Bratislava, Slovakia (Job with occasional home office)
Contract type full-time
Wage (gross) 3 130 EUR/month*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

About the position

Job description, responsibilities and duties

The mission of Quality Management in the 1st Line of Defense is to ensure sustainable quality of KYC Screening process, as well as its consistency and efficiency. This is achieved by the performance of objective assessment to determine how accurately the investigation/review fulfils the relevant requirements and addresses potential FEC related risks across global operations that is intended to prevent financial-economic crime from entering the financial system and thereby damaging the integrity of and confidence in the financial system.

The role is designed as an Expert Lead which is a combination of Quality expert and people manager who is servant leader instead of hierarchical top-down leader . You’re manager of 8-12 direct reports. You are responsible for facilitating, supporting and motivating team members in an self-steering team ultimately to service and support ING external customers.

Your team responsibilities are:


  • design and implementation of Quality management framework for ING globally
  • performing Quality Review across all Screening Services
  • explorative review: aimed at discovery of potential quality deficiencies in a population,
  • targeted review: to look for specific gaps,
  • analyzing feedback on quality coming from Quality Review, Quality Assurance, Compliance and other sources,
  • determining focus areas for Quality Review and Screening process opportunities,
  • performing root cause analysis for the quality gaps, common errors identified and proposing potential improvements, preventive and mitigating measures,
  • maintaining regular working relations with Processing Unit contacts e.g. Leads, SMEs, etc. to perform in-depth root cause analysis,
  • preparing reports on the outcome of analysis and ensuring feedback loop with the specific Processing Unit to agree on the outcomes,
  • organizing lessons learnt and facilitating knowledge sharing sessions with Processing Units or the SME Community,
  • supporting with project management activities related to quality, reporting, maintaining the team SharePoint, forms and trackers,
  • creating and updating reporting for various governance forums mainly to support global operational performance and compliance reporting needs,
  • partnering with local organizations and global teams to understand relevant regulatory requirements, quality opportunities, challenges, needs, gaps.


As a people lead you are responsible for facilitating, supporting and motivating, as you:


  • Continuously enhance the integrated way of working and you coach and support your CLT members on their way to self-steering and self-organising;
  • Build strong-identity teams that apply their diverse skills and perspectives to achieve common goals;
  • Facilitate the HR cycle (staffing, planning, developing, reviewing and evaluating), balancing employee needs with company demands;
  • Drive engagement, creating a climate where people are motivated to do their best to help the organization achieve its objectives;
  • Understand the emotional responses and links self-awareness to action by leading by example and ability to practice informal influence within the teams and peers;
  • Translate the ING strategy and create objectives and actions, create and support management messages, develop policies, golden rules within the framework provided (or contribute to such development).

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

We are looking for you if you:


  • have experience in leading team of seniors or experts
  • show openness to change and altering behaviors in order to work effectively when faced with new information, a changing situation and/or environment,
  • have strong organizational and cultural sensitivity
  • have ability to successfully work remotely in multiple countries and ensure different cultures will work together as one team; taking into account different cultures, languages and time zones etc.
  • have an ability to identify problems, analyzing key information and making connections, in order to find appropriate solutions,
  • complete tasks and achieves results in an efficient, timely and high-quality manner, with a focus on execution and delivery of targets and KPIs,

You score extra points if you:


  • have experience in AML/ KYC roles
  • have experience in conducting Quality Reviews
  • have understanding of key regulations (FEC, ESR, FATCA, CRS) and their respective effects on the operational landscape of KYC in data and transaction analysis, research and documentation,
  • have understanding of how money laundering, terrorist financing and tax evasion are executed, why, the differences between them and their impacts,
  • have academic level and preferably a certification in FEC, FATCA, CRS, ESR or AML expertise areas or willingness to achieve those certifications.
  • have developed understanding of the global financial system and banking as well as the regulatory environment and the impacts of non-compliance,

We offer you a bunch of great benefits

Friendly working environment
  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot
WellbeING
  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities
YOU/family/friends time
  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome your ING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

1000 and more employees

Contact

Contact person: ING Hubs Slovakia, HR team
E-mail: send CV
ID: 4836707  Dátum zverejnenia: 22.5.2024  Základná zložka mzdy (brutto): 3 130 EUR/month