Operations Specialist (Audit Confirmations)

Are you data oriented and do you prefer back office type of work? Would you like to be a part of a young enthusiastic team of specialists in the 1st banking Shared Service Centre in Bratislava? If you are willing to go an extra mile to help your global internal colleagues with data gathering, data entry and processing in order to assure a smooth setup of banking products for ING clients, this will be an opportunity for you.

Our Specialist Support team is looking for an enthusiastic specialist who will be responsible for all kinds of administration of client information and preparation of audit confirmation letters for ING´s wholesale banking clients in order to provide the best client experience.

Main tasks and responsibilities:

• Registration of client´s inquiries submitted by ING counterparties in internal systems
• Processing of requests according to internal instructions in order to deliver output in desired time and quality
• Overall orchestration of audit confirmation process
• Physical and/or electronic delivery of audit confirmation letters to ING counterparties and clients (including printing, signing and mailing via post)
• Training of more junior colleagues and colleagues temporarily helping with increased workload
• Active participation on communication related to prioritization, responsibility splitting, etc.
• You will have a chance to suggest and propose process improvements or elimination of manual process steps
• During the times of lower workload, you will have a chance to help colleagues in other teams and learn new processes at the same time, as well as work on internal projects of your own choice