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Operations Specialist (Audit Confirmations)

Place of work Bratislava, Slovakia (Job with occasional home office)
Contract type full-time
Wage (gross) From 1 341 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

About the position

Job description, responsibilities and duties

Are you data oriented and do you prefer back office type of work? Would you like to be a part of a young enthusiastic team of specialists in the 1st banking Shared Service Centre in Bratislava? If you are willing to go an extra mile to help your global internal colleagues with data gathering, data entry and processing in order to assure a smooth setup of banking products for ING clients, this will be an opportunity for you.

Our Specialist Support team is looking for an enthusiastic specialist who will be responsible for all kinds of administration of client information and preparation of audit confirmation letters for ING´s wholesale banking clients in order to provide the best client experience.

Main tasks and responsibilities:

  • Registration of client´s inquiries submitted by ING counterparties in internal systems
  • Processing of requests according to internal instructions in order to deliver output in desired time and quality
  • Overall orchestration of audit confirmation process
  • Physical and/or electronic delivery of audit confirmation letters to ING counterparties and clients (including printing, signing and mailing via post)
  • Training of more junior colleagues and colleagues temporarily helping with increased workload
  • Active participation on communication related to prioritization, responsibility splitting, etc.
  • You will have a chance to suggest and propose process improvements or elimination of manual process steps
  • During the times of lower workload, you will have a chance to help colleagues in other teams and learn new processes at the same time, as well as work on internal projects of your own choice

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

  • You are fluent in English
  • You have at least 1 year of relevant experience
Experience in back office administration, master data processing is an advantage
  • You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result.
  • You feel comfortable in a fast-changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
  • Experience with Commercial Banking products (Payments and Cash Management, Lending, Trade Finance, Financial Markets) is an advantage.
  • Basic knowledge of Hungarian and/or Dutch language is a plus but not a must

We offer you a bunch of great benefits

Friendly working environment
  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot
  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities
YOU/family/friends time
  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome your ING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

1000 and more employees


Contact person: ING Hubs Slovakia, HR team
E-mail: send CV
ID: 4571152  Dátum zverejnenia: 12.9.2023  Základná zložka mzdy (brutto): 1 341 EUR/month