Global improvements & innovations expert

Place of work Bratislava, Slovakia (Job with occasional home office)
Contract type full-time
Wage (gross) 2 300 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

About the position

Job description, responsibilities and duties

Are you passionate about improvements & innovations? Then apply now!

Organizational Context:

ING’s vision is to be the next generation digital bank, that provides a superior customer experience. Within the Wholesale Banking (WB) COO organization, we aim to simplify our processes, drive improvements in digitalization, and waste elimination.

What the Global expert team for improvements & innovations does:

Our virtual team in the Netherlands and Slovakia is responsible for seeing deviation, contribute to standardization and improving processes through continuous improvement. We promote the use of data and digital tools (PEGA, Robotics/IA). We deliver solutions for teams and leads to continuously improve the processes via: Improvement Kata, Kaizen, Agile methodologies and/or Performance Metrics. The goal is to provide a consistent and exceptional experience for clients and employees.

Your role:

Executing projects

  • You will plan and execute projects across various countries or domains. You will be responsible for project progress and supporting your project team to bring results. You will be collaborating with senior management, and jointly responsible for searching of new challenges.

Running process discovery workshops

  • You will run rapid process improvement workshops where you will facilitate the identification of the core processes, related process waste & problems. Support ideation of solutions with clear categorization for automation, tribe or process team backlog. Also creating implementation plans & quantification of the benefits.

Building continuous improvement mindset

  • You will contribute to increase continuous improvement awareness & craftmanship via: providing process improvement related trainings & coaching with strong focus on practice (combo of training + project); stimulating improvements & innovations mindset by sharing best practices, success stories and benefits of improvements & innovations

Skills needed:

  • Project management skills for running multiple initiatives with strong focus on results
  • Strong analytical and problem-solving skills
  • Structuring problems, perform analyses and select the right root causes and solutions
  • Proactive and takes the lead (in case of unclarity or when it seems not to be needed/asked)
  • Ability to challenge stakeholders and speak up

Background and working experience:

  • 3-5 years of relevant experience (problem solving, improvement implementation, structured working approach in a global organization)
  • Project execution according to Lean Six Sigma or Design Thinking methodologies is a big plus

Apply now & send us your CV!

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Number of years of experience


We offer you a bunch of great benefits

Friendly working environment
  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot
  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities
YOU/family/friends time
  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome your ING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

1000 and more employees


Contact person: ING Hubs Slovakia, HR team
E-mail: send CV
ID: 4538884  Dátum zverejnenia: 18.5.2023  Základná zložka mzdy (brutto): 2 300 EUR/month