IT Service Desk Officer (L1 Support)

Place of work Plynárenská, Bratislava
Contract type full-time
Wage (gross) 1 340 EUR/month*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

About the position

Job description, responsibilities and duties

Do you have an experience with Service desk?
Do you have a strong customer-centric approach?
Are you full of ideas and do you like to implement them?
Are you a team player?
If you answered YES 4 times, you will enjoy working with us!

This is a great opportunity to work in a challenging and rewarding work environment in a forward thinking company. We are looking for someone who is a good fit with our existing Tech group, who has excellent written and verbal communication skills and who can work both as part of a team or independently.

First Line Support/Service Desk

  • Serve as single point of contact for IT related problems of ING employees
  • Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
  • Troubleshoot and resolve end user desktop, hardware, software, and/or printing problems.
  • Perform general and/or custom PC configuration, installations, maintenance, relocations, troubleshooting, and upgrades
  • Reassign or escalate incidents and requests to on-site second line support, third parties or other teams where appropriate discussing fully with colleagues.
  • Monitor and update all incidents and requests
  • Take care of IT hardware and it lifecycle
  • Help with inventory check of IT assets

Employee perks, benefits

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Referral bonus
• Extra holiday days
• Company events, teambuildings
• Fresh fruit at the workplace
• Working for stable international financial institution

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

  • Microsoft Windows Administration
  • Advance knowledge of Microsoft Office products
  • Basic knowledge of computer networks
  • Strong interest in IT area
  • Good command of English language (daily usage)
  • Basic knowledge of Microsoft Active Directory is an advantage
  • Microsoft / ITIL certificates are an advantage

We offer you a bunch of great benefits

Friendly working environment
  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot
WellbeING
  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities
YOU/family/friends time
  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome your ING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
  • Green benefit – reimbursement for eco-friendly products or services up to 300 €
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

1000 and more employees

Contact

Contact person: ING Hubs Slovakia, HR team
E-mail: send CV
ID: 4151886  Dátum zverejnenia: 30.8.2021  Základná zložka mzdy (brutto): 1 340 EUR/month