Global KYC CDD Guidance Designer (E2E Process and Expertise)

Place of work Bratislava, Slovakia (Job with occasional home office)
Contract type full-time
Wage (gross) 3 130 EUR/month*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

About the position

Job description, responsibilities and duties

The Global KYC organisation is a new organisation within the COO domain. Its purpose is “Enabling people and organisations to use our banking services by ensuring a compliant and competitive KYC ecosystem.” Bringing all KYC related capabilities into one functionally steered organisation will support the standardisation of related processes, enhanced controls, shared tooling and the optimisation of operations across all of the business lines, helping us to achieve a more robust KYC environment that will strongly contribute to ING’s overall response towards more stringent regulatory requirements in this area and beyond.

The Global KYC organisation is a first line of defence department providing the ING business and functions with guidance, standardised solutions in the area of KYC-related regulations as well as supporting realising operational excellence. In the Global KYC organisation you will be working with many colleagues from different disciplines, geographies and backgrounds. You will be part of managing and supporting the transformation towards this global organisation and as such contribute significantly to the realisation of the One Agile Way of Working methodology within ING.

If you want to work at the cutting edge of what’s possible, surrounded by progressive, inspiring and supportive colleagues, there is no better place to invest your talents than at ING. Join us. Apply today.

As a Global KYC CDD Guidance Designer (E2E Process and Expertise) you will:
  • Support the Expert Lead in the creation of a vision and strategy for the Global KYC Process as well as driving the roadmap of Epics and Features to develop and improve on the Global KYC Standards, Guidance and Working Instructions
  • Be responsible for the Global KYC Standards, Guidance and Working Instructions and agreement to be compliant and alignment of these Global KYC Standards, Guidance and Working Instructions with other Pillar teams, Compliance, Delivery Tribes and other first line stakeholders
  • Advise key stakeholders and global projects / programmes from a senior content expertise perspective
  • Manage multiple topics simultaneously
  • Collaborate with the KYC specialists in the CDD E2E Process and Expertise team on the design of KYC Standards, Guidance and Workplace Instructions in a senior and coordination position
  • Reviews the design of the Standards, Guidance and Workplace Instructions by the KYC Specialists
  • Provide guidance and requirements to the Delivery Tribes for development of tactical and structural solutions
  • Provide input to second line of defense on KYC Policy requirements
  • Be able to implement change and will in case of existing KYC Standards, Guidance and Workplace Instructions, steer further development by initiating and driving new Epics, Features and Stories
  • In collaboration with the Global KYC Process Leads, the Guidance Designer is actively involved in the maintenance, development and realisation of (new) products / services / functionalities for (end) user on the Global KYC structural solutions
  • Apply one’s experience in marketing, strategic road mapping and adhering to target audiences in the fast-changing KYC landscape and context of digital transformation
  • Responsible for the development of craftmanship – How a job should be done
  • Be the escalation point of the global Subject Matter Expert community
  • Validate learning materials from the KYC Academy and facilitate training for your area of expertise
  • Stimulate cross-border interaction and alignment between people, expertise teams, Squads, Chapters, Front-Office organisations, and Service organisations both in central and local business lines

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills

Work Experience:
  • Expertise in a large multi-national environment
  • 3 years + in KYC environment (or similar area) and thorough understanding of the current market and regulatory conditions and challenges that the financial industry faces
  • relevant work experience in the KYC subject matter expert domain
  • work experience in the financial services industry, preferably wholesale banking, retail, risk or compliance

  • Fluent in English, written and spoken
  • Have experience in working in multi-national, complex organisations in a matrix environment in a senior KYC subject matter expert role
  • Excellent communication, networking and influencing skills
  • Understanding of key regulations (such as FEC, ESR, FATCA, CRS) and their respective effects on the operational landscape of KYC including the interaction with the second line of defense
  • Possess a thorough understanding of the entire customer life cycle of a client within a financial institution
  • Builds bridges by nature and be able to span between different levels, different people and different cultures. The relationships are built on capability and trust
  • A client focused attitude linked to a sound understanding of how to achieve operational excellence in a compliant environment
  • Proactive, Can-Do, No Surprises and Positive mind-set. Overall have a healthy work ethic and a willingness to collaborate
  • Proven profound communication, convincing and advisory skills with the ability to work at all levels within the organisation
  • Ability to facilitate decision-making to drive complex design issues to a conclusion
  • Possess a track record of injecting KYC subject matter expertise, in a fast-moving, challenging environment
  • Strong organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organisation with multiple functional lines and one hierarchical line and deal with multiple, and potentially conflicting, interests
  • Ability to work successfully with multiple countries and make sure these different cultures work together as one team

We offer you a bunch of great benefits

Friendly working environment
  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot
  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities
YOU/family/friends time
  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome your ING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

1000 and more employees


Contact person: ING Hubs Slovakia, HR team
E-mail: send CV
ID: 4025180  Dátum zverejnenia: 27.11.2023  Základná zložka mzdy (brutto): 3 130 EUR/month