Investigations Specialist for Payments

The mission of the Operations Specialist within Investigation team is to resolve queries and disputes, related to bank payment operations, in an accurate and timely manner by establishing and rectifying the root cause to provide resolution toward internal and/or external client. Along with individuals and teams he or she helps to manage the flow of a workplace and optimizes day-to-day activities.

Summary of responsibilities:

• Provide input for projects, propose solutions, participate on project calls, drive operational execution and execute changes required
• Propose improvements in the processes, procedures, work instructions
• Act as point of contact for escalation of issues/ exceptions/ incidents
• Provide training for employees on lower job levels
• Coordinate daily activities with regards to priority and urgency, especially in periods with high workload
• In addition to the above mentioned tasks other activities and responsibilities may be individually defined

Key Role Requirements:

• Strong problem solving and analytical skills
• Strong organizational, verbal and written communication skills; able to efficiently communicate with cross functional teams and management on recommended course of action, with minimal assistance.
• Must have good interpersonal skills and be able to work effectively and efficiently in a fast evolving environment.
• Self-driven individual that requires minimal supervision
• Ability to empower others to achieve results through motivation, recognition and performance feedback

Family

• Flexible working hours
• Up to 1 hour extra weekly with your loved ones; we reduced our weekly working hours to 38,75
• We celebrate your special moments – childbirth, wedding day and registered partnership contributions

After the first year

• Work in another department for the day/week/month (shadowing) and extend your expertise
• 3rd pillar contribution
• Extra vacation days
• Work anniversary award after 3 years

Other extra contribution

• New hire welcome package
• Online eshop where you can spend your cafeteria points
• Referral Program - 1000 EUR
• Life insurance contribution
• Team activities/buildings
• Employee awards recognition
• Variable Pay/Bonus
• Home office contribution 15 EUR/per month

Health and wellbeing

• Extra Personal Days-off, which may be used for any personal & wellness activity
• Extra Sick leave compensation
• Fruit, coffee, and tea at workplace
• Relax zones, Gym, Yoga room and Game room at our newly designed premises
• Enjoy our commonly shared library with old books
• Employee Assistance Program – External psychologists and psychotherapists are here to assist you by phone in case of need

In case of your interest, please, send us your CV in English by e-mail. We will respond only to selected candidates. Thank you.