Investigations Specialist for Payments

Place of work
Bratislava, Slovakia (Job with occasional home office)
Contract type
Start date
Wage (gross)
1 341 EUR/month*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Information about the position

Job description, responsibilities and duties

The mission of the Operations Specialist within Investigation team is to resolve queries and disputes, related to bank payment operations, in an accurate and timely manner by establishing and rectifying the root cause to provide resolution toward internal and/or external client. Along with individuals and teams he or she helps to manage the flow of a workplace and optimizes day-to-day activities.

Summary of responsibilities:
  • Provide input for projects, propose solutions, participate on project calls, drive operational execution and execute changes required
  • Propose improvements in the processes, procedures, work instructions
  • Act as point of contact for escalation of issues/ exceptions/ incidents
  • Provide training for employees on lower job levels
  • Coordinate daily activities with regards to priority and urgency, especially in periods with high workload
  • In addition to the above mentioned tasks other activities and responsibilities may be individually defined

Key Role Requirements:
  • Strong problem solving and analytical skills
  • Strong organizational, verbal and written communication skills; able to efficiently communicate with cross functional teams and management on recommended course of action, with minimal assistance.
  • Must have good interpersonal skills and be able to work effectively and efficiently in a fast evolving environment.
  • Self-driven individual that requires minimal supervision
  • Ability to empower others to achieve results through motivation, recognition and performance feedback

Employee perks, benefits

  • Flexible working hours
  • Up to 1 hour extra weekly with your loved ones; we reduced our weekly working hours to 38,75
  • We celebrate your special moments – childbirth, wedding day and registered partnership contributions
After the first year
  • Work in another department for the day/week/month (shadowing) and extend your expertise
  • 3rd pillar contribution
  • Extra vacation days
  • Work anniversary award after 3 years
Other extra contribution
  • New hire welcome package
  • Online eshop where you can spend your cafeteria points
  • Referral Program - 1000 EUR
  • Life insurance contribution
  • Team activities/buildings
  • Employee awards recognition
  • Variable Pay/Bonus
  • Home office contribution 15 EUR/per month
Health and wellbeing
  • Extra Personal Days-off, which may be used for any personal & wellness activity
  • Extra Sick leave compensation
  • Fruit, coffee, and tea at workplace
  • Relax zones, Gym, Yoga room and Game room at our newly designed premises
  • Enjoy our commonly shared library with old books
  • Employee Assistance Program – External psychologists and psychotherapists are here to assist you by phone in case of need

Information about the selection process

In case of your interest, please, send us your CV in English by e-mail. We will respond only to selected candidates. Thank you.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Economic, Banking, Finance

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - Advanced
Microsoft Word - Advanced
Microsoft Outlook - Advanced

Number of years of experience


Personality requirements and skills

  • Strong team player, able to delegate, coordinate and work under pressure
  • At least 1 year of relevant experience
  • Flexible, accurate, result-oriented person with a positive drive and you alignment for the joint result.
  • Comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
  • Strong computer skills and be experienced using MS Office software (Word, Excel and PowerPoint).


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

1000 and more employees


Contact person: ING Hubs Slovakia, HR team
E-mail: send CV
ID: 4021014  Dátum zverejnenia: 21.7.2022  Základná zložka mzdy (brutto): 1 341 EUR/month