Daily Banking Specialist (English and Slovak/Czech)

Place of work Bratislava, Slovakia (Job with occasional home office)
Contract type full-time
Wage (gross) 1 584 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

About the position

Job description, responsibilities and duties

Our department WB Daily Banking & Channels Support is responsible for 1st line support to our clients on a new, cross-product Commercial Banking interactive channel and various daily banking services. You’ll be working in an international team to support our clients worldwide with banking products and payments related questions.

Something for you? Be a part of an international changing environment where „Every day is a new day“
How are you contributing to ING?

  • You will provide direct support to our corporate clients in banking operational workflow topics
  • You will play an essential role in continuously improving our client satisfaction
  • You will assist client with Banking products and all Payment related questions via phone or emails
  • You will play crucial role in process of Audit confirmations for clients
  • You will maintain contact with clients and/or stakeholders and keep them informed about the progress of their request
  • You will coordinate end-to-end administrative process as an individual as well as together with your colleagues
  • You will be responsible for data investigation and analysis to complete clients requests

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1) and Slovak - Advanced (C1)

Personality requirements and skills

Are you also someone who is...
  • Client-oriented, patient and attentive with clear and positive communication skills
  • Highly collaborative, self-driven with focus on delivery
  • Able to work independently as well as part of team also in virtual environment
  • Able to speak up and provide your opinion
  • Attentive to detail and able to recognize important information, research and make connections
  • Flexible and comfortable in a fast changing environment
  • Using MS Office

We offer you a bunch of great benefits

Friendly working environment
  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot
WellbeING
  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities
YOU/family/friends time
  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome your ING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

1000 and more employees

Contact

Contact person: ING Hubs Slovakia, HR team
E-mail: send CV
ID: 4229433  Dátum zverejnenia: 19.6.2023  Základná zložka mzdy (brutto): 1 584 EUR/month
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