Global KYC CDD Specialist (E2E Process and Expertise)

Place of work
Bratislava, Slovakia (Job with occasional home office)
Contract type
Start date
Wage (gross)
2 965 EUR/month*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Information about the position

Job description, responsibilities and duties

The Global KYC organisation is a new organisation within the COO domain. Its purpose is “Enabling people and organisations to use our banking services by ensuring a compliant and competitive KYC ecosystem.” Bringing all KYC related capabilities into one functionally steered organisation will support the standardisation of related processes, enhanced controls, shared tooling and the optimisation of operations across all of the business lines, helping us to achieve a more robust KYC environment that will strongly contribute to ING’s overall response towards more stringent regulatory requirements in this area and beyond.

The Global KYC organisation is a first line of defence department providing the ING business and functions with guidance, standardised solutions in the area of KYC-related regulations as well as supporting realising operational excellence. In the Global KYC organisation you will be working with many colleagues from different disciplines, geographies and backgrounds. You will be part of managing and supporting the transformation towards this global organisation and as such contribute significantly to the realisation of the One Agile Way of Working methodology within ING.

If you want to work at the cutting edge of what’s possible, surrounded by progressive, inspiring and supportive colleagues, there is no better place to invest your talents than at ING. Join us. Apply today.

As a Global KYC Specialist (E2E Process and Expertise) you will:
  • Be responsible for the Global KYC Standards, Guidance and Working Instructions and agreement to be compliant and alignment of these Global KYC Standards, Guidance and Working Instructions with other Pillar teams, Compliance, Delivery Tribes and other first line stakeholders
  • Advise key stakeholders and global projects / programmes from a senior content expertise perspective
  • Collaborate with the Guidance Designers in the CDD E2E Process and Expertise team on the design of KYC Standards, Guidance and Workplace Instructions
  • Create and update the KYC Standards, Guidance and Workplace Instructions
  • Provide guidance and requirements to the Delivery Tribes for development of tactical and structural solutions
  • Provide input to second line of defence on KYC Policy requirements
  • Be able to implement improvements to KYC Standards, Guidance and Workplace Instructions
  • In collaboration with the Global KYC Process Leads, the Specialist is actively involved in the maintenance, development and realisation of (new) products / services / functionalities for (end) user on the Global KYC structural solutions
  • Apply one’s experience in marketing, strategic road mapping and adhering to target audiences in the fast-changing KYC landscape and context of digital transformation
  • Be responsible for the development of craftmanship – How a job should be done
  • Be the point of contact for the global Subject Matter Expert community
  • Validate learning materials from the KYC Academy and facilitate training for your area of expertise
  • Stimulate cross-border interaction and alignment between people, expertise teams, Squads, Chapters, Front-Office organisations, and Service organisations both in central and local business lines

Employee perks, benefits

  • Flexible working hours
  • Up to 1 hour extra weekly with your loved ones; we reduced our weekly working hours to 38,75
  • We celebrate your special moments – childbirth, wedding day and registered partnership contributions
After the first year
  • Work in another department for the day/week/month (shadowing) and extend your expertise
  • 3rd pillar contribution
  • Extra vacation days
  • Work anniversary award after 3 years
Other extra contribution
  • New hire welcome package
  • Online eshop where you can spend your cafeteria points
  • Referral Program - 1000 EUR
  • Life insurance contribution
  • Team activities/buildings
  • Employee awards recognition
  • Variable Pay/Bonus
  • Home office contribution 15 EUR/per month
Health and wellbeing
  • Extra Personal Days-off, which may be used for any personal & wellness activity
  • Extra Sick leave compensation
  • Fruit, coffee, and tea at workplace
  • Relax zones, Gym, Yoga room and Game room at our newly designed premises
  • Enjoy our commonly shared library with old books
  • Employee Assistance Program – External psychologists and psychotherapists are here to assist you by phone in case of need

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

  • Academic degree
  • Preferably accreditation or certification in FEC, FATCA, CRS or ESR expertise areas

Work Experience:
  • Senior KYC subject matter expertise in a large multi-national environment
  • Relevant track record of working in the area of KYC and thorough understanding of the current market and regulatory conditions and challenges that the financial industry faces
  • Minimum 5 years of relevant work experience in the KYC subject matter expert domain
  • Minimum 3 years work experience in the financial services industry, preferably wholesale banking, retail, risk or compliance

  • Fluent in English, written and spoken
  • Have experience in working in a multi-national, complex organisation in a matrix environment in a senior KYC subject matter expert role
  • Good communication, networking and influencing skills
  • Understanding of key regulations (such as FEC, ESR, FATCA, CRS) and their respective effects on the operational landscape of KYC including the interaction with the second line of defence
  • Possess a thorough understanding of the entire customer life cycle of a client within a financial institution
  • Ability to build bridges and be able to span between different levels, different people and different cultures. The relationships are built on capability and trust
  • A client focused attitude linked to a good understanding of how to achieve operational excellence in a compliant environment
  • Proactive, Can-Do, No Surprises and Positive mind-set. Overall have a healthy work ethic and a willingness to collaborate
  • Proven good communication, convincing and advisory skills with the ability to work at all levels within the organisation
  • Ability to facilitate decision-making to help complex design topics to come to a conclusion
  • Possess a track record of injecting KYC subject matter expertise, in a fast-moving, challenging environment
  • Good organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organisation with multiple functional lines and one hierarchical line and deal with multiple, and potentially conflicting, interests
  • Ability to work successfully with multiple countries and make sure these different cultures work together as one team


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

1000 and more employees
ID: 4025181  Dátum zverejnenia: 7.6.2022  Základná zložka mzdy (brutto): 2 965 EUR/month