Migration Manager / Consultant

Place of work
Bratislava
Contract type
full-time
Start date
ASAP
Wage (gross)
1 800 EUR/month*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Information about the position

Job description, responsibilities and duties

Welcome to Pan European desk, to a unique team, based here at ING Bratislava.

Our team of more than 40 professionals are based in Plynarenska, in Bratislava.
The whole PED team, along with Jakub and Armin, our two Circle leads are ready to help you on your professional journey to become successful at PED.
Because we are redefining banking, we need to stay one step ahead by providing the best of the best services for our top corporate clients on Pan European level. As we are on a journey of creating centralized customized solutions to their unique requests via our most reliable branches and internal stakeholders, we are looking for a migration manager, active communicator towards our top clients with a complex blend of responsibilities:

Your scope is to migrate efficiently corporate clients for both Platinum + Gold and Silver + Sapphire, so as a Migration Manager you will be responsible for:
  • Analyzing, understanding, preparing, and delivering an efficient “migration package” to our PED operational teams, where they will provide daily banking support to our premium clients.
  • Bringing global clients to our central team in Bratislava
  • Aligning and connecting with all of our internal/external stakeholders and operational teams, to make the client migration both professional and efficient.
  • Communicating effectively with both our global clients and our internal to deliver a great premium service
  • Planning and preparing all the milestones and concrete actions we need to follow to migrate clients
Our objective is to offer our corporate clients a “premium service” by scheduling calls with them, in regards our service provided, focusing in those who were migrated during 2020. Therefore you will act as an Ambassador Support to our Clients and your responsibilities will be:
  • Creating, analyzing, managing, and implementing the “NPS initiative” to all our Clients in the PED department.
  • Aligning and scheduling follow up calls monthly with client/s to check on our support provided.
  • Personalize our relationship with our corporate clients; understanding our client’s necessities
  • Collect and provide information to rest of the teams and update our client overviews
HOW?
  • To align with our CLTs to understand which clients are prioritizing to send out the NPS surveys based on the existing relationship
  • Schedule calls with the selected clients before the NPS surveys are sent out.
  • Discuss with client and ask for feedback on support provided so far.
  • If not pending requests or items, mention to the client upcoming NPS survey from

Employee perks, benefits

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Extra holiday days
• Fresh fruit at the workplace
• Company events, team buildings
• Referral bonus, etc.

Information about the selection process

Please, send us your CV via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Economy, Banking, Finance

Language skills

English - Advanced (C1)

Other knowledge

Microsoft Excel - advanced

Number of years of experience

1

Personality requirements and skills

• Bachelor/master level
• 5+ years of work experience in relevant roles
• Knowledge of International Payments and Cash
Management business
• Knowledge of the ING IT landscape
• Customer centric attitude
• Be able to produce high quality deliverables within
the set timelines.
• Experience in client facing contacts
• Affinity with ERP systems
• Professional and representative attitude
• Strong analytical skills, Attention to detail;
• Good knowledge of MS Excel and MS Access
• Persuasive, knows how to convince people and able
to deal with resistance
• Very accurate and structured way of working
• Good organizational skills with the ability to co-
ordinate and prioritize work;
• Ability to operate individually but in a team as well;
• Strong interpersonal and communication (orally and
in writing) skills;

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava

Contact

Kontaktná osoba: ING Business Shared Services, HR team
E-mail: poslať životopis
ID: 4081490  Dátum zverejnenia: 14.6.2021  Základná zložka mzdy (brutto): 1 800 EUR/month