Investigations specialist

Place of work
Contract type
Start date
Wage (gross)
1 200 EUR/month

Information about the position

Job description, responsibilities and duties

The mission of the Operations Specialist within Investigation team is to resolve queries and disputes, related to bank payment operations, in an accurate and timely manner by establishing and rectifying the root cause to provide resolution toward internal and/or external client. Along with individuals and teams he or she helps to manage the flow of a workplace and optimizes day-to-day activities.

Summary of responsibilities:
• Provide input for projects, propose solutions, participate on project calls, drive operational execution and execute changes required
• Propose improvements in the processes, procedures, work instructions
• Act as point of contact for escalation of issues/ exceptions/ incidents
• Coordinate daily activities with regards to priority and urgency, especially in periods with high workload
• In addition to the above mentioned tasks other activities and responsibilities may be individually defined

Key Role Requirements:
• Problem solving and analytical skills
• Organizational, verbal and written communication skills; able to efficiently communicate with cross functional teams and management on recommended course of action, with minimal assistance.
• Must have good interpersonal skills and be able to work effectively and efficiently in a fast evolving environment.
• Self-driven individual that requires minimal supervision
• Ability to empower others to achieve results through motivation, recognition and performance feedback

Employee perks, benefits

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Information about the selection process

In case of your interest, please, send us your CV in English by e-mail. We will respond only to selected candidates. Thank you.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Economic, Banking, Finance

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - advanced
Microsoft Word - advanced
Microsoft Outlook - advanced

Number of years of experience


Personality requirements and skills

• Strong team player, able to delegate, coordinate and work under pressure
• At least 1 year of relevant experience -
• Flexible, accurate, result-oriented person with a positive drive and you alignment for the joint result.
• Comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
• Strong computer skills and be experienced using MS Office software (Word, Excel and PowerPoint).


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava


Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 3965250  Dátum zverejnenia: 9.9.2020  Základná zložka mzdy (brutto): 1 200 EUR/month