Robotics Process Automation (RPA) Business Analyst

Place of work
Contract type
Start date
Wage (gross)
1 850 EUR/month*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Information about the position

Job description, responsibilities and duties

IBSS Bratislava (ING Bank Shared Services Bratislava) is a servicing hub providing transactional & banking operations services for ING’s global wholesale clients. These are exciting times for us as we are now also starting to offer more and more complex knowledge work in design and consultancy roles. We are part of the IBSS organization which consists of servicing hubs around the globe. Our vision is to centralize the processing activities of ING to these servicing hubs to help harmonize and standardize products and processes in order to give an outstanding and differentiating client experience to all clients of ING worldwide.

To support this growth and harmonization we are now looking to build a new Robotics Process Automation team in Bratislava. The mission of the team will be to accelerate in the identification, analysis and execution of robotics activities, while delivering efficiency, consistency and quality improvements to our banking operations worldwide.

In this role you will be involved in both local and global projects and will be part of a rapidly growing Automation community within ING and will contribute to continuous quality and performance improvements.

• Evaluate business needs and user requirements across various departments to actively identify Robotics opportunities
• Conduct requirements analysis and formulate specifications for impacted systems
• Contribute to the design, development and testing of RPA processes
• Adopt Agile delivery methodologies to speed up user feedback cycles and E2E delivery timelines
• Identify ways to improve performance and robustness
• Write technical guides for internal users
• Ensure Robot is seamlessly implemented into team’s workflow by reviewing and recommending changes to overall operating model (i.e. ensure any supporting processes get re-designed / updated as well)
• Provide regular progress updates to management including highlighting any potential delivery risks or issues

Employee perks, benefits

Financial contributions:
• Language courses
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)
• Performance based annual bonus

Some others:
• Home Office
• Flexible working hours
• Cafeteria benefit
• Extra holiday days
• Fresh fruit at the workplace
• Company events
• Referral bonus, etc.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills

• Fluent in English
• 2+ years of experience in business process automation or as a business analyst
• Experience with creating process flow diagrams in UML (or similar tooling)
• Abstract and analytical thinking, you are able to understand business processes and translate them into generic workflows
• Passionate about your field of expertise (automation) and ambitious, you want to grow as a person and professional
• Service mentality and passion for working in an innovative team
• Entrepreneurial work style, in which they regularly step “outside the walls” of your role to drive innovative thinking and practice


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava


Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 3957823  Dátum zverejnenia: 26.8.2020  Základná zložka mzdy (brutto): 1 850 EUR/month