Senior Process Modeller

At ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them. We empower people and organizations to realize their own vision for a better future. Our purpose therefore is: Empowering people to stay a step ahead in life and in business. But that is not where we stop. Being innovative and being agile are key elements for our future success and we expect you to be a driving force in this development. To realize our future vision of a united ING that offers single empowering experience across the globe, we have to unite our way of working.

For our Shared Service Centre, we are looking for Senior Process Modeller.
The purpose of Senior Process Modelling officer‘s position is to support and improve organization’s performance management by modelling business processes; ensuring that business processes are understood, documented and implemented consistently within framework of existing policies, procedures and regulatory requirements. Main responsibility of the Process Management Officer is to design and maintain up-to-date processes within the organization on high level and detail level ensuring that the processes are modelled uniformly following valid conventions.

You will be the end to end owner of an assigned project delivery in accordance to the process which you will learn and adopt. As Senior member of the team you also have the responsibility to drive actions and support other team members and represent the team in more advanced projects and process mappings.

You live for Operational Excellence, Lean, Client Experience and Agile and know how to inspire your colleagues to do the same.

Your role as a Process Modeller

• Design, maintain and continuously develop end-to-end existing and new processes following internal guidelines and conventions
• Cooperate with various departments and Subject Matters Experts across the organization to facilitate documentation of the bank's processes
• Actively plan and organize requested resources to meet deadlines
• Clarify operational risk and mitigating measures in ARIS
• Provide support for creation and maintenance of workplace instructions on request of Product and Process Owners
• Ensure the documented workflows, workplace instructions are available to all relevant staff, stakeholders
• Assesses the business processes with the goal of identifying potential gaps and overlaps
• Proactively point out on possible optimization of the operation.

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Flexible working hours including Home Office
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

In case of your interest, please, send us your CV in English by e-mail. We will respond only to selected candidates. Thank you.