Senior Process Modeller

Place of work
Contract type
Start date
Wage (gross)
1 760 EUR/month*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Information about the position

Job description, responsibilities and duties

At ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them. We empower people and organizations to realize their own vision for a better future. Our purpose therefore is: Empowering people to stay a step ahead in life and in business. But that is not where we stop. Being innovative and being agile are key elements for our future success and we expect you to be a driving force in this development. To realize our future vision of a united ING that offers single empowering experience across the globe, we have to unite our way of working.

For our Shared Service Centre, we are looking for Senior Process Modeller.
The purpose of Senior Process Modelling officer‘s position is to support and improve organization’s performance management by modelling business processes; ensuring that business processes are understood, documented and implemented consistently within framework of existing policies, procedures and regulatory requirements. Main responsibility of the Process Management Officer is to design and maintain up-to-date processes within the organization on high level and detail level ensuring that the processes are modelled uniformly following valid conventions.

You will be the end to end owner of an assigned project delivery in accordance to the process which you will learn and adopt. As Senior member of the team you also have the responsibility to drive actions and support other team members and represent the team in more advanced projects and process mappings.

You live for Operational Excellence, Lean, Client Experience and Agile and know how to inspire your colleagues to do the same.

Your role as a Process Modeller

• Design, maintain and continuously develop end-to-end existing and new processes following internal guidelines and conventions
• Cooperate with various departments and Subject Matters Experts across the organization to facilitate documentation of the bank's processes
• Actively plan and organize requested resources to meet deadlines
• Clarify operational risk and mitigating measures in ARIS
• Provide support for creation and maintenance of workplace instructions on request of Product and Process Owners
• Ensure the documented workflows, workplace instructions are available to all relevant staff, stakeholders
• Assesses the business processes with the goal of identifying potential gaps and overlaps
• Proactively point out on possible optimization of the operation.

Employee perks, benefits

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Flexible working hours including Home Office
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Information about the selection process

In case of your interest, please, send us your CV in English by e-mail. We will respond only to selected candidates. Thank you.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills

We are looking for
An inspiring and approachable process modeller. Someone with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals.

Proven track record and technical skills:
• Education at University (Master or Bachelor) level in (business) economics or comparable
• At least 2 years working experience as a process manager
• ARIS – basics – intermediate (or similar tool such as Microsoft Visio, BPMN, UML)
• Empathic communicator, able to see things from the other person's point of view
• Able to get on with others and be a team-player
• Keen for new experience, responsibility and accountability
• Mature, credible, and comfortable in dealing with other business functions
• Able to work independently
• Able to focus on detail
• Able to listen to others
• Experience with the ARIS Process Modelling Tool is advantage
• Experience with working in complex organizations
• Actual knowledge on relevant banking products, processes and bank systems
• Fluent English (both written and verbal) is mandatory
• General knowledge of banking and financial products, computer skills
• Strong analytical and problem solving skills, focus on details, drive for results
• A personality and the capabilities to optimally function within an Agile environment.
• Experience with agile, operational management and preferably with Lean Six Sigma is an advantage
• Six Sigma methodology or similar is an advantage


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava


Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 3935349  Dátum zverejnenia: 9.7.2020  Základná zložka mzdy (brutto): 1 760 EUR/month