Senior "People" Manager

Place of work
Contract type
Start date
Wage (gross)
4 400 EUR/month*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Information about the position

Job description, responsibilities and duties

At ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them. Being innovative and being agile are key elements for our future success and we expect you to be a driving force in this development. For our Shared Service Centre, we are looking for a servant leader and role model to help lead this change. So, if you are looking for the work in a challenging environment, continue reading!

As a Senior People Manager, you are an inspiring leader who is a member of the management team. As a leader you will be responsible for couple of hundreds colleagues. Your main purpose, besides the daily run, is to improve continuously and represent the ING Shared Services as a service provider. Furthermore, the roll-out of operational management and the agile way of working should assist you in taking the next steps in our high performance service delivery.

Main tasks and responsibilities:
• You take an ownership of the day-to-day service delivery, always keeping clients and risk on top of mind,

• You provide strategic direction and thought leadership on the agile way of working and other necessary changes,

• You actively engage as a member of the Management team for continuous improvement and operational excellence initiatives,

• You are advocate for our ING Shared Services community and our agile way of working,

• You coach colleagues and team leaders in the transition from following requirements to driving the services and related change,

• You help create a differentiating client experience,

• In addition to the above-mentioned tasks other activities and responsibilities may be individually defined.

Employee perks, benefits

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Information about the selection process

In case of your interest, please, send us your CV in English by e-mail. We will respond only to selected candidates. Thank you.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

Are you someone with following qualifications?

• You are a strong communicator and listener.
• You are a critical, strategic and step ahead thinker.
• You are people and agile oriented.
• You have fluent written and spoken English and strong verbal communication skills.
• You have at least 10 years of experience with large scale operations in domains such as customer service, risk management or banking operations. Deep expertise in all success factors for a mature operations.
• You have at least 5 years of people management experience including managing managers, proven track record of attracting, scaling and developing high performing and highly engaged teams.
• You have proven track record of transforming operations to provide customer experience through innovation and continuous improvement.
• You feel comfortable in a fast-changing environment.


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava


Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 3915112  Dátum zverejnenia: 22.5.2020  Základná zložka mzdy (brutto): 4 400 EUR/month