Application Support Specialist

Place of work
Bratislava
Contract type
full-time
Start date
01.04.2020
Wage (gross)
1 200 EUR/month*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Information about the position

Job description, responsibilities and duties

Job description, responsibilities and duties:

Are you support orientated with analytical skills, willing to go the extra mile to help your colleagues? Are you looking forward to working in young and growing application support team? Self-driven and ready to take on ownership and responsibility? Continue reading...

In the ING Business Shared Services Bratislava (ING GSO) we are looking for an application support specialist who provides functional and technical support to ING internal end users for the applications used world-wide as the backbone system of the bank or just emerged with a great potential for growth spread across multiple business units throughout the organization.

If you like working in a dynamic and often fast paced environment with the possibility to learn new things on a daily basis then apply now!

Your responsibilities will be mainly:

• Resolving tickets regarding technical questions and issues which occurred in the tool
• Actively supporting the customer in all aspects from problem to resolution
• Testing and reproducing errors in the tool, analyzing defects in the tool
• Identify and drive efficiency in the application support processes and identify process
improvements on an ongoing basis

Employee perks, benefits

Employee perks, benefits:
• Working for international and stable financial institution
• Opportunity for self-development and for getting valuable experience from fast changing
environment

Financial contributions:
• Language courses
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)
• Performance based annual bonus

Some others:
• Cafeteria benefit
• Extra holiday days
• Fresh fruit at the workplace
• Company events
• Referral bonus, etc.

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Number of years of experience

1

Personality requirements and skills

Personality requirements and skills:

We are looking for someone who is:
• Service oriented, customer focused and always willing
to help
• Have excellent interpersonal and communication skills
along with effective writing skills in English - Advances
level (C1)
• You are able to prioritize tasks
• You are organized with attention to detail
• You are a TEAM Player
• Respect processes but remain adaptable through
change
• MS-Excel, MS-Word at an intermediate level
• You are coachable, open to feedback and dedicated to
constant self-improvement

Knowledge and experience:

• Fluent command of the English language, both written
and verbal (C1)
• Working experience with Sales force or other CRM
applications is an advantage but not a must
• At least 1 year working experience from service related
industry / helpdesk is an advantage/

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava

Contact

Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 3865349  Dátum zverejnenia: 7.2.2020  Základná zložka mzdy (brutto): 1 200 EUR/month