AML (Anti-Money Laundering) Quality Assurance Senior Team Lead

Your role and work environment
IBSS Bratislava (ING Bank Shared Services Bratislava) is a shared services hub providing banking services for ING wholesale & retail branches worldwide. These are exciting times for us as we are now also starting to offer more and more complex roles and are currently growing our Anti-Money Laundering capabilities.
For this, IBSS Bratislava is changing fast and furious. So, if you feel comfortable in a changing environment where being in control of our risk is a key success factor, and where you will work in an agile way as a servant leader to self-steering teams then we’re looking for you.
As the QA Senior Team Lead you will be a role model and help build the Anti-Money Laundering quality assurance organization within Wholesale Banking. You are a servant leader who is up for the challenge of delivering services according to SLA, with high quality and in accordance with risk and compliance policies, but at the same time able to implement the necessary changes to stay relevant and in perfect shape for the future. You live for Operational Excellence, Risk Management and Agile and know how to inspire your colleagues and employees to do the same.

Responsibilities:

• Lead, motivate and develop two teams (of approximately 10 people each) responsible for conducting AML quality assurance activities
• Ensure internal AML processes are implemented and working correctly and help identify and report on any gaps
• Develop and mature the team’s internal processes and procedures and ensure these are in sync with ING’s Agile way of working
• Ensure team is able to meet all agreed Service Levels in terms of completion timeliness and quality
• Regular reporting of any identified deficiencies in AML processes
• Communication and escalation with management, internal clients and business partners
• Identify, design and implement improvements on the way of working, work-instructions and possible automation

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.