Team leader at Payments department

Place of work
Contract type
Start date
Wage (gross)
from 1800€*

Information about the position

Job description, responsibilities and duties

Payments are what make world go around. It’s an area that touches everyone and all industries – whatever the type of payments.

Our Investigation/Reconciliation team at GSO Bratislava supports several European countries and plays an important role in delivering services to our ING clients. The team is growing and we are currently looking for a people manager, to help us support team members and ING clients in activities related to day-to-day payments and investigations.

What your team does:
• Daily handling of investigation cases
• Root cause analyses within Investigations
• Any additional tasks / activities related to payment services department
• Daily payment charges analysis
• Daily end of day checks
• Inventing and implementation of process improvements

You will be:
• responsible for overseeing the execution of investigations for ING’s Wholesale Banking customers
• provide management with adequate reporting on performance and planning
• manage the daily workload and perform (resource) capacity planning
• support, motivate and coach team members in the correct task execution and help them to develop professionally
• support a team of max 10-12 team members in being successful based on Agile and operational management principles
• gather insights and data for decision making and (process) improvements
• support management with strategic and tactical PTM alert handling decision making
• act as a role model to team members and you will cultivate the orange code culture within the team
• improve process execution, customer satisfaction and process effectiveness and efficiency—being in control of all the risks

Employee perks, benefits

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Information about the selection process

In case of your interest, please, send us your CV in English by e-mail. We will respond only to selected candidates. Thank you.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Economic, Banking, Finance

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - advanced
Microsoft Word - advanced
Microsoft Outlook - advanced

Number of years of experience


Personality requirements and skills

Experience in people management at least 3+ years.

Personality requirements and skills:
• Good analytical skills and detail orientation
• People orientation
• Strong team player and motivator
• Open minded
• Stress resistance
• Creative & Proactive approach


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava


Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 3820463  Dátum zverejnenia: 28.11.2019  Základná zložka mzdy (brutto) a ďalšie odmeny: from 1800€*