Manager of the Transaction Services (TS) Expert center

Place of work
Contract type

Information about the position

Job description, responsibilities and duties

Manager of the Transaction Services (TS) Expert center will be responsible to manage 4 teams related to ING’s corporate transaction services (4 direct reports, manager of managers / team-leads) (total around 40 FTEs)
  • Pricing Desk responsible for operational and strategic pricing of Payments & Cash Management product group
  • Sales Support and Proposal Unit responsible for supporting the Payments & Cash Management Sales colleagues in individual sales deals and drafting client proposals.
  • Client Migration team responsible for supporting client in complex migrations of ING products & Services to new products & services (like Corporate digital Channels)
  • Working Capital Solution responsible for running and supporting clients in supplier and buyer programmes

In this role, he/she will work closely with ING sales colleagues in multiple countries (Europe and US) as well as ING colleagues in head office Amsterdam in product management and sales management.

Key accountabilities:

*People Management
  • Managing, coaching inspiring, developing, evaluating and assessing employees
  • Building the teams and ensure teams are adequately staffed in terms of quality and quantity including teamleads

  • Building and maintaining of local and international network to amplify his/her own professionalism and create a platform.
  • Making an active contribution to meetings and events with sales and product management colleagues
  • Collaboration in the value chain (sales, client services, implementation management) with the involvement of various areas of expertise.

*Service & Management:
  • Reliable and efficient execution of operations for all product-related customer processes:
1.Pricing of large and complex corporate client deals and drives strategic price setting for the Payments&Cash Management productgroup: payments products, accounts, reporting banking channels and cash pool products.
2. Supporting sales colleagues in capabilities, country specifics and client proposals relating to Payments&Cash Management product group
3. Managing a team of client migration managers; supporting corporate clients when migrating to new ING products&services (like eg. Complex internet banking channels)
4. Managing the team supporting in buyer&supplier onboarding programmes and related services

Basic wage component (gross) and other rewards

from 3500 EUR*

Employee perks, benefits

Financial contributions:
· Life events (marriage/partnership, child birth/adoption, work anniversary)
· 3rd pillar retirement saving
· Life insurance
· Salary compensation during illness leave (PN)
Some others:
· Cafeteria benefits
· Trainings and language courses
· Extra holiday days
· Fresh fruit at the workplace
· Company events, teambuildings
· Referral bonus, and other

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

  • People management: inspiring manager who builds, supports and coaches his teams to raise the bar and get the best out themselves in a complex organisation working closely with countries and head office functions. Role model.
  • Networking: Building and maintaining relationships and his/her network across ING organization in multiple countries. Strong organizational awareness. Capable of interaction on senior management level.
  • Steers to reliable and efficient delivery of executed processes; identifies and implements improvement initiatives.


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava


Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 3759750   Dátum zverejnenia: 11.10.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 3500 EUR*