Team Leader Daily Banking and Channels Support

Place of work
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Information about the position

Job description, responsibilities and duties

Job description, responsibilities and duties
ING is looking for a Daily Banking and Channels Support Team Leader to support our Wholesale bank businesses.

ING is looking for a Team Leader with experience in operational management and/or working in a shared service/banking environment. You ideally have a fact-based and analytical approach. You dare question the status quo, have a change mind-set and an eye for improvements. You’ll manage a Customer Loyalty Team (CLT) of approximately 10 Analysts, who ensure that our clients getting technical and functional support on cross-product Commercial Banking interactive channel and related products. On top of that you are a role model, showing ING’s Orange Code values and you engage the team to be successful. Something for you?

• are responsible for the timely and accurate completion of services (delivering in accordance with SLA) related to DB and Channels provided by your Team
• are responsible for leading your customer loyalty team (CLT) in the transformation to a self-steering organization, by leading by example, inspiring and encouraging team members in a new way of working and giving them autonomy and responsibility
• are responsible to maintain contact with stakeholders and keep them informed
• are responsible for overseeing the work of the CLT, supporting the team in taking ownership of their planning and effectively balance their own workload
• enhance the operational maturity and mind-set of your CLT and you support the team to propel their actions towards continuous improvement and learning organization
• are responsible for supporting the CLT in taking ownership of their own development and for fostering team collaboration

Your team:
• is responsible to assist customers in detecting technical issues with channel related services and help set-up clients on the new channel and related services and take responsibility and coordinate the end-to-end administrative process
• is responsible to maintain contact with clients and/or stakeholders and keep them informed about the progress of their request
• is responsible to deliver SLA according to Service Catalogue
• identify and bring forward suggestions to minimalize the number of support requests (e.g. new features to add to the product)
• suggest and propose manual process improvements or elimination of manual process steps

Basic wage component (gross) and other rewards

from 1800€*

Employee perks, benefits

Financial contributions:
· Life events (marriage/partnership, child birth/adoption, work anniversary)
· 3rd pillar retirement saving
· Life insurance
· Salary compensation during illness leave (PN)
Some others:
· Cafeteria benefits
· Trainings and language courses
· Extra holiday days
· Fresh fruit at the workplace
· Company events, teambuildings
· Referral bonus, and other

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

banking, business administration field is nice to have, but not mandatory

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

• Your management experience in diverse environments enables you to make swift decisions
• You have strong analytic and problem-solving skills
• It is a plus if you have working knowledge of international banking business and products and experience with Commercial Banking products (Payments and Cash Management, Lending, Trade Finance, Financial Markets)
• You are inspiring and a team builder displaying cultural sensitivity in coordinating interactions between different business units and teams
• You empower people through leadership, coaching skills and by acting as a role model
• You have a proven ability to set team direction
• You support ING in building expertise in the field of Daily Banking and Channels
• You communicate very well and you deal with work pressure


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava


Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 3707981   Dátum zverejnenia: 8.10.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1800€*