WB Daily Banking Global SME

Place of work
Contract type
Start date
Wage (gross)
1 700 EUR/month

Information about the position

Job description, responsibilities and duties

ING Wholesale Banking (WB) has been helping clients across the world to build successful businesses for more than 200 years. With a network of over 40 countries, ING supports clients with every day transactions like payments or foreign exchange, and strategic advice on cybersecurity, international growth, sustainability and large project financing.
At ING our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
We are looking for Global Subject Matter Expert (SME) to support our Wholesale bank businesses over 40 countries. If you are an independent thinker, a team player, someone that embraces ING’s orange code values and who can help us to take WB Daily Banking to the next level - we would like to meet you!
Job description, responsibilities and duties
Global SME is responsible to define, organize, execute, manage and continuously improve operational processes, allowing the optimal realization of service(s) reducing operational risks and increasing operating efficiencies. Provides proper training/knowledge transfer for all locations in E2E value chain.

Global SME works in so-called self-managing team. This means they have the freedom to share their own ideas, expertise and experience with an Expertise team and deliver real added value in coming up with the best solutions for customers.

You play an essential role in ensuring the good reputation of ING, as you:
• Ensure knowledge of banking products and operational processes is captured and documented in work instructions and procedures.
• Coordinate activities to ensure qualitative and quantitative optimization of service delivery processes (technology, people, procedures, etc.) and ensure most appropriate approach is chosen for the delivery of services.
• Identify improvement areas and develop practical improvement solutions for existing processes/procedures/work instructions, technology and organization.
• Implement process/technology/organization improvements and ensure proper understanding by involved parties.
• Align process activities with other teams/departments, ensuring the delivery of a coherent and comprehensive service.

Employee perks, benefits

• Working for international and stable financial institution
• Young and dynamic team
• Challenging work in the team that communicating with ING colleagues worldwide
• Opportunities for self-development

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuilding’s
• Referral bonus, etc.

Information about the selection process

Please, send us your CV via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

• Banking or similar environment experience, proven knowledge and expertise (3 years), Shared services knowledge/experience a plus
• A team player with strong interpersonal skills who can build effective working relationship and thrive in a diversified and multicultural work environment
• Strong analytical skills and effective communication skills – fluent in written and spoken English
• Strong skill set in the areas of personal effectiveness (i.e. adaptability, flexibility, independence, courage and self-confidence, accuracy, attention to detail), problem analysis & judgment, customer focus and investigative & learning ability
• Flexible and open to change, common sense


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava


Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 3695813  Dátum zverejnenia: 2.9.2020  Základná zložka mzdy (brutto): 1 700 EUR/month