Daily Banking Operations Specialist with English language (min. 3 years of shared services or banking experience)

Place of work
Plynárenská, Bratislava
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Want to make a meaningful impact?
At ING our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving environment. In return we ask for your long-term commitment and involvement.
If this is the environment you thrive in, then apply and join us in changing the future of banking!

Our department WB Daily Banking & Channels Support is responsible for 1st line and 2nd line support to our clients on a new, cross-product Commercial Banking interactive channel. You’ll be working in an international team to support our clients worldwide with technical and functional support on this new channel, products an payments related questions.

Something for you? Be a part of an international changing environment where „Every day is a new day“
How are you contributing to ING?

• You will provide direct support to our corporate clients in banking operational workflow topics
• You will play an essential role in continuously improving our client satisfaction
• You will assist clients in detecting technical and functional issues with channel related services and use your extensive experience and knowledge to diagnose, prioritize, advise and resolve technical and functional problems
• You will identify and bring forward suggestions for continuous improvement, provide input for larger projects based on own experience and best practices
• You will have a chance to participate on ad-hoc Green and Yellow belt projects
• You will maintain contact with clients and/or stakeholders and keep them informed about the progress of their request
• You will set-up clients on the new channel and related services and coordinate the end-to-end administrative process
• You will be responsible for data investigation and analysis to complete clients requests

Basic wage component (gross) and other rewards

from 1400€*

Employee perks, benefits

• Working for international and stable financial institution
• Young and dynamic team that will help you grow
• Opportunity to get valuable experience from multitasking and fast changing environment
• Possibilities for further growth (career prospects) in different roles within the team

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Information about the selection process

Please, send us your CV and cover letter in english via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Economic, Banking, Finance or Law

Language skills

English - Advanced (C1)

Number of years of experience

3

Personality requirements and skills

Are you also someone who…

• has exceptional organizational, planning and time management skills
• coordinates activities and comes up with solutions
• is client-oriented, patient and attentive with clear and positive communication skills
• is highly collaborative, self-driven with focus on delivery
• has attention to detail and able to recognize important information, research and make connections
• is flexible and comfortable in a fast changing environment
• uses MS Office
... Then you are our new Operations Specialist!

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Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava

Contact

Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 3685646   Dátum zverejnenia: 8.7.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1400€*