Quality Assurance Specialist - Alert Handling

Place of work
Plynárenská, Bratislava
Contract type
Start date

Information about the position

Job description, responsibilities and duties

Are you looking for…

a function that is responsible for the reporting on quality as well as creating and maintaining a uniform way of working within the 1st Line of Defense Alert Handling?

Your role …

• Perform daily quality checks, monthly quality analyses and reports on quality
• Responsible for an up-to-date guideline regarding the screening of cross border payments
• Responsible for the content of a communication tool used within the 1st Line of Defense Alert Handling teams worldwide
• Responsible for escalating issues regarding the screening of cross border payments to the correct level
• Maintain Hit Ratio/ GAP as well as Rules & Good Guys
• Advise 1st Line of Defense Alert Handling SPOC’s regarding issues that concern the screening of cross border payments
• Proactively react to and communicate possible compliance risks
• Proactively communicate possible efficiency gains concerning screening requirements
• Act as an intermediary between the 1st line SPOC’s, the MLRO’s the asset owner and BCRM
• Facilitate SteerCo meetings with reporting & performance feedback
• Provide trainings on Alert Handling to 1st Line of Defense

Basic wage component (gross) and other rewards

*from 1300€

Employee perks, benefits

Financial contributions:
• Language courses
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance contribution
• Salary compensation during illness leave (PN)
• Performance based annual bonus

Some others:
• Online Cafeteria
• Extra paid holiday days
• Fresh fruit at the workplace
• Company events
• Referral bonus
• Online Training Academy
• Health Recovery days
• Discounts in partner organizations (sport, PC, theatre, software, etc.)

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization


Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

Are you also someone who…

• has a strong analytic mind and affinity with figures and control
• has a strong interest in Compliance and Operational Risk Management
• can interact easily with colleagues, but can also work independently
• is a good communicator and team player, who can both listen to and convince others, and is at ease in a large, complex organization
• is pro-active and has a drive to achieve improvements and efficiencies
• is punctual and capable of organizing his/her activities well structured
• is capable of challenging people and providing constructive criticism

And do you also…

• have experience in screening cross border payment traffic
• have advanced user experience of Office tools (Word, Excel and PowerPoint)
• have experience in creating reports
• have excellent oral and written communication skills in English

… then you are our new Quality Assurer Alert Handling


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava


Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 3683139   Dátum zverejnenia: 12.7.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   *from 1300€