Circle Lead Customer Activity Monitoring

At ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them. We empower people and organizations to realize their own vision for a better future. Our purpose therefore is: Empowering people to stay a step ahead in life and in business. But that is not where we stop. Being innovative and being agile are key elements for our future success and we expect you to be a driving force in this development. To realize our future vision of a united ING that offers single empowering experience across the globe, we have to unite our way of working.

For our Shared Service Centre we are looking for a servant leader and role model to help lead this change. As Circle Lead you are an inspiring leader who is up for the challenge of delivering services according to SLA, with high quality and in accordance with risk and compliance policies, but at the same time is implementing the necessary changes to stay relevant and in perfect shape for the future. You live for Operational Excellence, Lean, Client Experience and Agile and you know how to inspire your colleagues to do the same.

We are looking for a qualified circle lead in WB Regulatory Operations / Customer Activity Monitoring. Your circle is responsible for delivering Post Transaction services to ING entities in Europe.

Your circle plays an essential role in ensuring the good reputation of ING through deciding with which clients ING can continue doing business! Based on a risk based assessment and judgement
It is assured (preventing TAX evasion, aggressive TAX avoidance and FEC risks - such as money laundering or terrorist financing) that ING’s banking systems are only used for ethical purposes.

As a circle lead you will provide guidance and support to approximately 5 team leads enabling them to effectively supporting their Customer Loyalty Teams (CLT’s) consisting of approximately 10 members on a daily basis. You will be responsible for facilitating your team leads and their CLT’s:

• In the Agile Transformation our organization is going through
• In maturing in data driven decision making and operational management execution
• In the professional development and maturing of the circle

Ultimately, you should lead by servant leadership, be a role model showing ING’s Orange Code values and engage the team leads and their CLT’s to be successful.

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)
• Performance based annual bonus

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Please, send us your CV via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.