Team Leader PAN European Desk

Place of work
Contract type
Start date
Basic wage component (gross) and other rewards
from 1800 €*

Information about the position

Job description, responsibilities and duties

• Are you a natural leader who is able to bring the best out of your people?
• Are you able to lead expert individuals and keep them engaged in their challenging task of supporting ING’s most valuable clients?
• Does an Agile – Self steering work environment where team members are encouraged to stand up and discuss suit you?

If above suits you and if you are looking for a new challenge in leading a dynamic and quickly expanding team, continue reading...

Our department PAN European Desk is responsible for 1st line support to our Large Corporate Clients originating from US and Asia Markets. You’ll be working with an international team of highly skilled individuals who support our clients worldwide with technical and functional support on all their Payments and Cash management products at ING. Together with your team you take responsibility for solving our clients support questions and building relationships with representatives of our clients. Together with ING sales teams and relationship managers your team plays a vital role in the overall servicing these large Corporate Clients.

Tasks and responsibilities of Team Leader:
• Coach the team in continuously improving the level of service
• Coach the individuals in their professional development, both in content knowledge as well as soft skills/ communication
• Support the team in further Agile transformation
• Overall reporting of team performance towards ING organisation

Employee perks, benefits

• Working for international and stable financial institution
• Dynamic and International team

Information about the selection process

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

• Minimal 2 years’ experience as a Team Leader in a client service function
• Fluency in English is a must, knowledge of any other language is an advantage
• You have excellent administrative skills (and experience with MS Office application Word and Excel) as well as communication skills (both verbal and in writing)
• You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result.
• You are a person who is able to keep his back straight without becoming rigid
• You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
• You are stress-resistant and are able to exude calmness, for example, when incidents occur.
• You have affinity with Commercial Banking products (Payments and Cash Management, Lending, Trade Finance, Financial Markets), you have experience with back office activities


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava


Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 3596589   Dátum zverejnenia: 12.3.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1800 €*