Chapter Lead – Quality Assurance

IBSS Bratislava (ING Bank Shared Services Bratislava) is a servicing hub providing transactional & banking operations services for ING wholesale & retail branches worldwide. These are exciting times for us as we are now also starting to offer more and more complex knowledge work in design and consultancy roles. We are part of the IBSS organization which consists of servicing hubs around the globe.

For this, IBSS Bratislava is changing fast and furious. So, if you feel comfortable in a changing environment where being in control of our services and risk is a key success factor, and where you will work in an agile way as a servant leader to self-steering teams then we’re looking for you. You live for Operational Excellence, Risk Management and Agile and know how to inspire your colleagues and employees to do the same.


In this position

• You will lead the Quality Assurance CLT within Control Hub with responsibility for the QA activities of several Regulatory Operations processes (Alert Screening, KYC and Client Activity Monitoring)
• Facilitate, support and motivate your squad members
• Conduct and oversee quality assurance activities in the above mentioned areas
• Ensure that your CLT meets SLAs in terms of accuracy and timeliness
• Effectively manage the transition to ING’s One Agile Way of Working
• Create, together with our Agile coaches, a high-performing team and remove any impediments
• Support the development and craftsmanship of the team members
• Ensure the CLT members feel involved and valued and are prepared to continue their personal development
• Internal processes and procedures development and usage in sync with Agile way of working principles
• Communication and escalation with management, internal clients and business partners

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Please, send us your CV and cover letter in english via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.