Team Leader Customer Activity Monitoring

Place of work
Contract type
Start date
Wage (gross)
from 1800€*

Information about the position

Job description, responsibilities and duties

ING is looking for a Customer Activity Monitoring Team Leader within Regulatory Operations Bratislava to support our Wholesale bank businesses.

ING is looking for people who can use their analytical power to help colleagues decide with whom ING should (not) do business. You will join a team of over 100 colleagues working on Know Your Customer (KYC) screening and Post Transaction Monitoring (PTM) ensuring that ING is offering services and products only to ethical companies. Something for you?

How are you contributing to ING?
You play an essential role in ensuring the good reputation of ING. You help to decide with which clients ING can continue doing business! When it comes to Financial Economic Crime (FEC) ING is adamant about having solid procedures with regards to Knowing Your Customer (KYC). You help detect and prevent TAX evasion, aggressive TAX avoidance and FEC risks, such as money laundering or terrorist financing, by identifying and investigating potentially suspicious transaction patterns. Thanks to you, we are sure that ING’s banking systems are only used for ethical purposes.

Follow the money!
Your team tracks money flows by monitoring client activity and controlling patterns in customer behaviour. You are responsible for preventing existing customers from using our banking services for unethical purposes, such as money laundering and terrorist financing.
In practice this means you:
• are responsible for overseeing the execution of the post-transaction monitoring (PTM) alert handling and investigations for ING’s Wholesale Banking customers
• provide management with adequate reporting on performance and planning
• manage the daily workload and perform (resource) capacity planning
• support, motivate and coach team members in the correct task execution and help them to develop professionally
• support a team of max 10 team members in being successful based on Agile and operational management principles
• gather insights and data for decision making and (process) improvements
• support management with strategic and tactical PTM alert handling decision making
• act as a role model to team members and you will cultivate the orange code culture within the team
• improve process execution, customer satisfaction and process effectiveness and efficiency—being in control of all the risks

Want to make a meaningful impact?
At ING our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving environment. In return we ask for your long-term commitment and involvement. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Employee perks, benefits

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Information about the selection process

Please, send us your CV via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

fraud, risk, compliance

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

For people with strong leadership skills, a risk appetite and an operational management background. You have a nose for the legitimacy of a customer relation, an eye for process improvement and base your decisions on facts and figures.

• Your university degree or specialization (example fraud, risk, compliance) supports your focus on operational excellence and displays your talents for facts and figures
• Your management experience in diverse environments enables you to make swift decisions; experience with alert handling processes or risk prevention is a big plus
• You have strong analytic and problem-solving skills, and preferably you have experience in operational excellence (e.g. Lean Six Sigma)
• It is a plus if you have working knowledge of international banking business and products and experience with regulators
• You are inspiring and a team builder displaying cultural sensitivity in coordinating interactions between different business units and teams. You have a proven ability to set team direction
• You support ING in building expertise in the field of post transaction handling and investigations
• You communicate well and focus on what is best for the customer. You express yourself fluently in English (C1) and you can deal with work pressure


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava


Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 3564363  Dátum zverejnenia: 26.11.2019  Základná zložka mzdy (brutto) a ďalšie odmeny: from 1800€*