GSO Agile Coach

Place of work
Contract type
Basic wage component (gross) and other rewards
from 2000€*

Information about the position

Job description, responsibilities and duties

Your work environment
At ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them. We empower people and organizations to realize their own vision for a better future. Our purpose therefore is: Empowering people to stay a step ahead in life and in business.
But that is not where we stop. Being innovative and being agile are key elements for our future success and we expect you to be a driving force in this development. To realize our future vision of a united ING that offers single empowering experience across the globe, we have to unite our way of working.
Therefore we are looking for an Agile Coach who can further shape the One Agile Way of Working and culture within ING Shared Services Bratislava, in a responsible, inspiring and consistent way.

Your role as Agile Coach
You as an Agile Coach have a passion for communication, coaching and group dynamics, in which you further shape the One Agile Way of Working and culture across our Global Service and Operations (GSO) unit in Bratislava. You coach mainly (Super)Circle Leadership and customer loyalty teams (CLTs).

You have great empathy, stimulate and motivate people in a positive way. You build trust, dare to point out the bottlenecks and help people to get the best out of themselves. You breath the One Agile Way of Working, offering coaching on behavior for the Leadership team and together with your Agile Coach colleagues you coach members of CLT’s, and ensure a permanent behavioral change. You are convincing in your performance and creative in your solutions. With your effort and integrity you are a trusted advisor and conversation partner.

Your key responsibilities
• You build and develop High Performing Teams
• You coach the Super(circles)/CLT’s and their team members to work accordingly to the agreed agile values, principles and methodology.
• You facilitate reviews, retrospectives, stand-up meetings, sprint- and planning sessions. You ensure that Agile events are held and effective.
• In addition, you coach the (senior) management on Agile Leadership and you stimulate a culture of continuous improvement throughout the organization.
• You ensure that team members take joint ownership for realizing value and that they commit to clear and common objectives and customer promises (purpose)
• You encourage team members to provide feedback by enhancing a safe atmosphere
• You take the environment into account and adjust your approach accordingly to the situation
• You have an attitude to continuously improve the way of working and you stimulate cross-border interaction and alignment between colleagues across the GSO
• You stimulate the sharing of experience, “best- and worst practices”, knowledge and information with other Agile coaches, also across ING business lines & countries.

Employee perks, benefits

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Information about the selection process

Please, send us your CV via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Economic, Finance or Legal

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

We are looking for:
Someone with a talent for taking it on and making it happen, enthusiasm for helping others to be successful. Trust is an important basis. Apart from that, following are the skills required:

• Master degree
• Minimum of 5-10 years of industry or functional domain experience
• You should have an excellent command of English, both verbally and written, and preferably also of the local language of the respective ING location
• You have experience with services operations - you are likely to have gained this experience as trusted advisor/coach role or as (senior) manager building high performing teams
• You likely to have experience in multinational corporations and/or banking industry
• You have a very strong Agile Mindset
• Experience in guiding and realizing change
• Ability to coach and support business professionals
• You have the ability to solve problems in a creative way and eliminate obstacles in a not obvious way
• You are a strong communicator on different levels of skills and seniority
• You are a strong team player who enables and challenges the squad members to cherish collaboration and develop them individually
• You have the passion to coach others and you are a true source of inspiration and motivation
• You are self-steering, proactive, organized and have the ability to determine independently what needs to be done
• You have an intrinsic positive mindset with a natural need to see solutions instead of problems

• You master Scrum, Lean or Kanban
• Expertise and certification in Agile methods and/or proven skills as Agile Coach
• Experience with cross border teams, ideally teams who are partly located offshore


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava


Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 3544661   Dátum zverejnenia: 14.3.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 2000€*