Operations Specialist with English language

Place of work
Bratislava
Contract type
full-time
Start date
ASAP
Basic wage component (gross) and other rewards
from 1000€*

Information about the position

Job description, responsibilities and duties

Are you data oriented and do you prefer back office type of work? Would you like to be part of a young enthusiastic team of specialists in the 1st banking Shared Service Center in Bratislava? If you are willing to go an extra mile to help your global internal colleagues with data gathering, data entry and processing in order to assure a smooth setup of banking products for ING clients, this will be an opportunity for you.

You will be part of a team within Daily Banking department responsible for administration of client information, implementation of new channels, opening and closing of accounts, and data processing in order to provide the best client experience.
We provide support to internal teams such as customer service account managers and local branches mainly located in The Netherlands and Belgium as well as other countries around technical and functional setup of new channels and related products for wholesale and domestic banking clients. Our team members take responsibility for client´s needs and are willing to go the extra mile by providing effective support and continuous improvement of our client´s satisfaction.

Tasks and responsibilities of Operations Specialist:

• You will help set-up clients on new and existing channels and products and take responsibility for coordination of end-to-end administrative process.
• You will maintain contact with internal colleagues and related departments to keep them informed about the progress of their requests (predominantly via email)
• You will assist internal colleagues (on regional level) to process the data obtained via different channels within internal software to assure that all the necessary data is gathered, entered and processed correctly.
• You will have a chance to suggest and propose process improvements or elimination of manual process steps.
• You will collaborate closely with other Channel Support and Data Entry teams located in GSO Bratislava and colleagues from local branches in English.
• You will have an opportunity to participate on strategic team activities such as organisation and distribution of work, daily routine and rituals to ensure the individual as well as team targets are met.

Employee perks, benefits

• Working for international and stable financial institution
• Young and dynamic team that will help you grow
• Opportunity to get valuable experience from multitasking and fast changing environment
• Possibilities for further growth (career prospects) in different roles and activities within the team
• Opportunity to learn about new ways of working in back office environment

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Information about the selection process

Please, send us your CV and cover letter in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Finance/Banking background is welcomed but not mandatory

Language skills

English - Upper intermediate (B2)

Number of years of experience

1

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• You are fluent in English - verbal and written.
• You have at least one year of relevant experience.
• Experience in finance, banking or master data administration is an advantage.
• You have technical PC skills.
• You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result
• You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
• You are stress-resistant and are able to stay calm in difficult situations, for example, when incidents occur.

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava

Contact

Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 3529778   Dátum zverejnenia: 13.3.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1000€*